Terms of Service
Coast Smoke Alarms: Standard Terms of Service
Thank you for choosing to use our services and for supporting a Queensland family business.
In these terms and conditions of service, “CSA” or “we” or “us” and “our” refers to McGrath Family Trust in Trust for Sunstate Property Compliance QLD PTY Ltd ACN 637601971 trading as Coast Smoke Alarms and “You” means the owner of the property or where different to the owner of the property, the party who has engaged our services such as a managing agent.
Coast Smoke Alarms currently offers the following services:
· Smoke Alarm Installation, Upgrades, Servicing and Testing
· Home Sellers Compliance Checks
· Homeowner Safety Checks
· Blind Cord Compliance – add on service
· Safety Switch Testing
· Pool Compliance
We reserve the right to alter these terms of service by written notice to you.
By using our Services, you are agreeing to these terms.
1. Definitions
Within these terms the following words have the following meanings:
2022 Qld Legislation means the Fire and Emergency Services (Domestic Smoke Alarms) Amendment Act 2016 (Qld) and Building Fire Safety (Domestic Smoke Alarms) Legislation Amendment Regulation 2016 (Qld) (as amended or replaced from time to time).
Agent refers to the officially designated representative responsible for managing your property starting from the date of service commencement.
Annual Fee denotes the charge per Enrolled Property per year for the Services outlined in the Service Terms, subject to periodic updates.
Australian Consumer Law means Schedule 2 of the Competition and Consumer Act 2010 (as amended or replaced from time to time).
Bedroom is defined as a liveable space meeting the following criteria:
(a) Enclosed by a door;
(b) Equipped with a window or skylight;
(c) Features walls that connect with the ceiling; and
(d) Includes a built-in wardrobe, provided the property has such fixtures, excluding garages.
Building Compliance Certificate refers to:
(a) A certificate verifying that the enhancements and construction works on a property adhere to the building plans and approvals sanctioned by local, state, and federal authorities under different planning, building, and construction regulations; and
(b) Any additional certificate concerning construction and renovation safety (inclusive of automated fire suppression systems) issued by building certifiers or other safety officials in accordance with the Law.
Commencement Date refers to the date on which a Service begins for an Enrolled Property, as communicated to you in writing periodically.
Consequential Loss means lost business opportunities, including opportunities to enter into arrangements with third parties, loss of profits, loss of bargain, loss of reputation, loss of actual or anticipated savings and other indirect loss at a step removed from the performance or non-performance of the Services.
Electronic Communication means electronic mail, short message services and other electronic messaging services.
Eligible Property refers to a property that meets the following criteria:
(a) It is not categorized as an Excluded Property;
(b) It is located in Queensland;
(c) For Smoke Alarm Services, it constitutes a domestic residential dwelling falling under Class 1a or Class 2 (sole occupancy) buildings according to the Building Code of Australia, subject to any amendments or revisions made over time; or
(d) For all Services, it belongs to a property type typically serviced by us, as determined, and communicated by us periodically.
Enrolled Property means a property that is enrolled to receive a Service or Services from us pursuant to clause 3.5 of these Terms.
Excluded Property refers to a property excluded from a Service for the following reasons:
– It is not a domestic residential dwelling.
– It does not fall under a property type typically serviced by us, as determined and communicated periodically.
– It has not been enrolled in the Service due to the actions or oversights of your Agent or yourself.
– During the Term, management of the property is assumed by an agent other than the designated Agent.
– The Service has been suspended or terminated by you, your Agent, or us, including instances of your breach of the Terms.
Excessive Alarm Faults refer to faults detected in Smoke Alarms or a Smoke Alarm System installed by a Third-Party provider, which necessitate more than two (2) call outs from Coast Smoke Alarms within a twelve (12) month period.
Law encompasses statutes, regulations, instruments, by-laws, and all other subordinate legislation or orders issued by any authority with jurisdiction over the Services. This definition includes but is not limited to the Australian Consumer Law and encompasses any modifications, re-enactments, or replacements of such laws.
Liability encompasses any responsibility or obligation, whether current, potential, or future, including any losses incurred regardless of the timing of the events, actions, or circumstances giving rise to such liability.
Low Voltage System includes 12v and 24v low voltage smoke alarms, low voltage smoke alarm system and low voltage smoke detection device.
Smoke Alarm Compliance Report refers to our assessment and opinion regarding the compliance status of Smoke Alarms and Smoke Alarm installations within the Enrolled Property, as per Smoke Alarm Laws.
Smoke Alarm Laws pertain to the regulatory framework applicable to Enrolled Properties in Queensland. This includes the Queensland Fire and Emergency Services Act 1990 (Qld), Building Fire Safety Regulation 2008 (Qld), Electrical Safety Act 2002 (Qld), and any relevant legislation enacted in 2022.
Upgrade refers to the process of upgrading or replacing components of a Smoke Alarm System, including any associated works, as required to transition a Non-upgraded Property to an Upgraded Property.
Upgraded Property means an Enrolled Property that has had its smoke alarms upgraded in accordance with the requirements of the 2022 Qld Legislation.
2.Fees and Payment
2.1 Package Subscriptions
· Packages are charged on an annual subscription basis
· Package subscription will be renewed annually unless we have received written request to terminate our services.
· In the first year, the package subscription is due in full before the services commence.
o In subsequent years of the Package subscription, payment is due annually in advance of the anniversary of the commencement date of the subscription unless this service has been cancelled in writing.
· On our agreement to provide the enrolled properties with our services, you undertake to pay the Annual Subscription Invoice within thirty (30) days from the invoice date, without offsetting or deductions. The invoice will be issued on or before the anniversary of the last invoice for the Services, or services closely resembling the Services, irrespective of whether we provided the previous Services. Please note that we reserve the right to adjust the Fees periodically, with prior notice to you.
· You hereby authorise your Agent to remit the Annual Fee to us on your behalf promptly upon its due date.
2.2 One Off Services
· All services provided as a one-off service will be invoiced within 24 hours and require payment within 30 days.
2.3 Additional Charges
2.3.1 Reattendance Fees: Please note, we reserve the right to review our charges and these charges may change.
This fee applies to the following:
· Reattendance of a property through no fault of our own.
Examples include:
– Tenant damage or removal of smoke alarms, necessitating a return visit to ensure compliance.
– All alarms in the property being non-functional or missing, and approval cannot be obtained on-site for replacements. Temporary alarms will be installed to maintain property safety until approval is granted with a charge for each alarm.
2.3.2 3rd Party Work Check
A charge will be made to attend a property to mark the work of a 3rd Party as compliant and issue a compliance certificate.
2.3.3 Additional Fee for Two Person Attendance:
The requirement for two technicians will be dependent on a risk assessment of the site and includes but is not limited to:
· The use of a ladder where ceilings are higher than 3m, including raked or cathedral style ceilings.
· Where a building provides limitations of access.
· If it is noted on a work order or verbally by a client that two technicians are required to attend a property.
· If previous inspection records indicate two technicians are required,
· If on arrival at a property the attending team member deems it unsafe to complete the works without a second technician, they will not complete the job and it will be rescheduled for a two-person inspection as soon as possible. The agent will be notified that the job will be rescheduled as a two-person inspection.
· On completion of all works requiring two technicians the surcharge will be applied to the invoice.
2.3.4 Relocation of Existing Alarms to meet Compliance Requirements
· Chargeable per alarm moved.
2.3.5 Attending a property not currently on an annual subscription will incur a call-out fee plus the cost of any required work.
2.4 Invoicing and Payment Terms
· Invoices are payable within 30 days of issue. Failure to pay an invoice may result in a suspension of our services to you and your work orders may be placed on hold until payment is received.
· Any invoices unpaid for more than 30 days after date of issue may be charged interest.
· Should an invoice not be paid for over 60 days despite 2 or more attempts from us to receive payment we will charge a late payment fee of $50 and engage debt collection services whose fees will be added to your debt; we may also take the matter to court.
· If you do not pay the Annual Subscription fee we are under no obligation to provide any services or attend the Enrolled property.
2.5 Cancellation of Our Services
You can cancel your annual subscription at any time. This must be received in writing. Services will continue until the end of your billing period unless we are advised otherwise and invoices for the next subscription period will be sent out as per these terms. To the extent permitted by law, payments are non-refundable, and we do not refund partial periods.
3. Property Information, Building Classification and Fire Panels
3.1 Our services are only available to Eligible Properties. We cannot be responsible for determining the date the property was built or substantially renovated and / or the property’s building classification. The latter responsibilities are yours and we must be informed if any of this information affects the property’s enrolment.
3.2 Fire Panels: Qld Smoke Alarms legislation applies to Class 1a buildings and Class 2 Sole Occupancy Units. A Class 2 exemption does exist for class 2 buildings who have installed a fire detection and alarm system that complies with the BCA requirements outlined in specification E2.2a Clause 4. These buildings do not require additional alarms. As we are unable to check a building meets the above exemption requirements, it is the owner’s responsibility to check the specification of the fire system with their building manager and advise accordingly.
If the building manager and/or Landlord does not/ is unable to confirm the smoke detection system complies, we recommend that the property is fully upgraded with domestic smoke alarms. If this quote is accepted, we assume that you have investigated the fire panel system and that an upgrade is still required. We will therefore schedule an appointment to upgrade accordingly.
We will not service properties with smoke alarms connected to a Fire Panel that is managed or connected to the fire service. If an individual property has its own domestic smoke alarm system not connected to the fire panel, we will be able to test the domestic smoke alarm system. If these domestic alarms are connected to the fire panel, we may be able to test on a case-by-case basis. We do not service, test or maintain fire panels.
3.3 You acknowledge that we rely on information provided by you, or on your behalf including by your agent to undertake our Services and we are under no obligation to verify the accuracy of this information.
3.4 Should we be unable to carry out or delayed in carrying out our Services as a direct or indirect result of any failure by you or anyone acting on your behalf, you release us from all Claims and Liability. You must also reimburse us for any costs or expenses incurred, for example attendance of a property to upgrade smoke alarms when the property is already upgraded, re-attendance of an Enrolled Property.
3.5 Should we be given inaccurate information, including but not limited to providing incorrect tenant details, incorrect keys, incorrect lease dates, you indemnify us against any and all claims suffered or incurred by us arising or in connection with this information. We also reserve the right to claim reimbursement for any costs or expenses incurred as a result of this misleading information.
3.6 Should a tenant or other occupier covert a room (not initially identified as a bedroom) into a bedroom after we have inspected the property Coast Smoke Alarms is not liable for, and you release us from all Liability and Claims in connection with any non-compliance with the 2022 QLD Legislation. You indemnify us against any and all claims suffered or incurred by us arising or in connection with this information. We also reserve the right to claim reimbursement for any costs or expenses incurred as a result of this misleading information.
4. Services
· Our services are provided on an Annual Subscription Service (Packages) and a Pay-Per-Service (One-Off) basis.
· All prices are inclusive of GST.
· Corded Blind checks are only available as an add on service to a smoke alarm package and incur an additional charge.
· Safety Switch Testing is free of charge, but we must be informed in writing that you wish this test to be carried out on the Nominated Property.
5. Delivery of Services
We will always make every reasonable effort to ensure the Services are delivered in a timely manner. However, without limiting any other provision of this Agreement, we will not be bound to meeting estimated or proposed delivery, dates where:
· events outside our control (including without limitation, inclement weather or changes in Law) prevent us from doing so;
· Work Orders include unreasonable due dates (i.e. dates that do not allow us adequate time to undertake the Service)
· You have failed to provide us with any of the information required under this Agreement to enable us to undertake the Service, or the information, documents or materials provided by you are inaccurate, incomplete or misleading.
5.1 Competitor Take-Over Service
Should you wish to transfer to our services from those of a competitor, you have the following options:
1. Give notice to immediately terminate services to your current service provider. Inform them in writing to stop invoicing you for annual plan renewals with immediate effect as you are moving to a new provider.
2. Ask your current provider for a list of your current properties with the following information:
· Last inspection date
· Annual Subscription renewal date
· Annual Subscription Package
· 2022 Compliance Status
3. Send this list to CSA in an excel file to be uploaded into our system
4. From an agreed date begin sending your work orders to us.
We will honour the current annual subscription of each property free of charge until their annual renewal date. This means that if Property A paid for their annual plan in Feb 2024 their annual renewal payment will be invoiced by us in Feb 2025, with the in-between months servicing covered by us free of charge.
5.2 Service Guarantee
Free callouts for enrolled properties for fault investigations which are unable to be resolved reasonable through telephone support
Free replacement of faulty Smoke Alarms where under manufacturer’s warranty and listed on our website
6. Standard Operating Procedures
If the smoke alarms in a property do not meet compliance standards we will:
· notify you or your agent to receive authorisation to carry out the necessary works.
o If authorisation is received whilst we are still on site, we or we have pre-authorisation we will rectify the non-compliant smoke alarm at the time of the inspection
o If we cannot obtain authorisation whilst on site, we will contact the tenant to arrange to return to the property once authorisation has been received.
Any work carried out by an electrician will carry our electrical contractor licence number on the compliance report certifying that any electrical work undertaken meets with legislative requirements.
6.1. New Properties/Enrolments
A property will be placed on a Smoke Alarms Only package unless you advise us to add corded blind checks for an additional cost.
You must request mechanical safety switch testing or the safety switch will be sighted only.
Upon receiving a work order from a managing agent or property owner the property will be entered into our internal system and the first inspection is scheduled
An entry notice will be emailed to all tenants listed on the work order with details of the scheduled appointment.
24 hours before our scheduled appointment we send an SMS message to all tenants reminding them of our attendance.
If required a key request will be emailed to the managing agent at least 24 hours prior to the service date.
On the service date, our team will attend the property and complete the required works. The work order is then closed, and the Compliance Report is emailed to the managing agent or property owner.
At our first attendance of a property there will be a charge should we be required to replace, move, or install additional alarms for compliance.
The first invoice is then emailed to the managing agent / property owner and the annual subscription begins from the service date.
6.2: Ongoing Inspections on an Annual Subscription
The subscription invoice for the renewal of the Annual Subscription will be issued in the 11th month of the existing subscription and commences on the date of the first inspection OR when the workorder is received and is automatically renewed annually unless the subscription is cancelled in writing.
Upon receiving a work order from a managing agent or property owner, the required service will be scheduled.
An entry notice will be emailed to all tenants listed on the work order with details of the scheduled appointment.
24 hours before our scheduled appointment we send an SMS message to all tenants reminding them of our attendance.
If required a key request will be emailed to the managing agent at least 24 hours prior to the service date.
On the service date, our team will attend the property and complete the required works. The work order is then closed, and the Compliance Report is emailed to the managing agent or property owner.
6.3 Upgrading Smoke Alarms for Compliance
6.3.1 Required Number of Smoke Alarms
We have based the number of required alarms on the information available to us at the time: site visits, online information, floor plans or other sources such as information from third parties such as property managers, owners or tenants.
In the event we attend the site and find the property requires more alarms to be compliant, then under the legislation we have no option but to install these additional alarms to issue a compliance certificate. Any additional alarms will be charged as a “per alarm” variation and are NOT allowed for in the quote. Example of where this will occur will be; (a) Walls and petitions not listed on the floor plan (that create a barrier between living spaces and hallways) (b) Any area that is currently being used as a bedroom/sleeping area (such as sun rooms, studies and media room) (c) Any area which is highly likely to be used as a bedroom see 1.Definitions: bedrooms.
6.3.2 Existing Smoke Alarms Not Required for Compliance
Refer to 8.4 Smoke Alarms additional to QLD Legislated Requirements
6.4 Properties Not Upgraded by Us
We may refuse to service the enrolled property if the property is fitted with poor quality alarms or multiple different brands of alarm within the same smoke alarm system resulting in excessive faults.
We reserve the right to refuse to continue to service a property with 3rd part installed alarms if there are excessive faults, more than two call outs within a 12-month period or we may agree to continue servicing the property for an additional call-out fee.
Visits to rectify problem alarms upgraded by a third-party may incur additional costs if we need to replace alarms. We do not replace damaged / faulty alarms that have been installed by a third-party provider without your prior approval. In this situation, faulty alarms will be left at the property for warranty purposes should you wish to contact the third-party installer or manufacturer for a replacement. If you require us to replace the alarm this may be chargeable, cost is dependent upon warranty status and the alarm brand, please see our pricing schedule.
Alarms damaged by tenants or 3rd parties are not covered under warranty.
If we are asked to inspect the work of another contractor or confirm the property is compliant our standard call out charge will apply.
6.5: Corded Window Furnishing Service
This service is only available as an add-on to a smoke alarm annual subscription package and is an additional charge. Up to 10 window furnishings are covered in this service after which there is an extra fee per window furnishing.
If this service is requested the property will be listed on our internal system as being on a Smoke Alarm and Corded Blind package and we will continue to charge for this package until we are informed in writing of any change.
Please note: It is the responsibility of the property manager / owner to ensure that the property has corded window coverings and is therefore on the correct package. We will not issue refunds for any properties without blinds on this package as we will still be checking that no blinds have been installed at the property on every inspection.
Corded blind compliance checks ensure compliance with the Trade Practices (Consumer Product Safety Standard – Corded Internal Window Coverings) Regulations 2010 and the Competition and Consumer Corded Internal Window Coverings Safety Standard 2014. Our technician will make certain that compliant and working tensioning devices are fitted to all corded blinds, including cord guides, cleats and warning labels.
The installation of these devices ensures the occupant(s) have the necessary devices to tie off the blind cord and meet the required safety standard. We do not accept any liability for damage, injury or death caused by the failure of the occupants to use these devices, remove these devices or incorrectly use these devices.
If it is found that warning labels are missing or have been removed by tenants between our inspections, replacement labels will be charged at $5 per label.
Cords that are too tangled to be fixed will be left with a warning tag, but it is the responsibility of the agent to arrange for the cords to be untangled.
If we are required to install cleats or warning labels, you agree for us to screw into wooden frames and/or concrete walls to ensure the blinds/windows are compliant and secure.
We do not screw or attach into tiles.
Corded blind compliance will be noted on your compliance certificate.
We do not replace or repair corded blinds.
The results will be noted on the Compliance Report that will be emailed to the managing agent or property owner.
6.5.1 Occupier’s Obligations
Property owners are responsible for fitting blinds in accordance with Trade Practices (Consumer Product Safety Standard – Corded Internal Window Coverings) Regulations 2010 and the Competition and Consumer Corded Internal Window Coverings Safety Standard 2014.
6.6 Safety Switch Function Test
Safety switch sighting is automatically included with every smoke alarm inspection. A Safety Switch Function test is only carried out with the smoke alarm service if requested by you in writing and / or in a work order and is FOC. We do not check the time it takes for a safety switch to turn off the power nor do we determine which electrical appliances or lights are protected by the safety switch.
At the time of the smoke alarm service, our team will locate the safety switch and perform a function test. If we are unable to locate the safety switch, we will be unable to perform this test, and this will be noted on the Compliance Report. Please let our team know the location asap to be added to the property notes for our next inspection. We will not return to a property just to perform a safety switch function test.
If the safety switch fails, we will contact the managing agent / owner the same day and if required send a quote for repair. it is the responsibility of the managing agent or owner to undertake all necessary works or other actions (at your cost) to ensure the safety switch is repaired or replaced.
Pass/Fail results of the Safety Switch Function test are noted on the Compliance Report that will be emailed to the managing agent or property owner
If the property is a rental property, we notify the tenant that we intend to perform a Safety Switch Function Test and alert any persons at the property at the time of the test should they be using an electrical device. We will not be liable (and you release us from all Claims) for any loss or damage where an electrical device is interrupted during the Safety Switch Test.
6.6.1 Switchboard Upgrades
If a switchboard is found to need updating to meet the required legislative requirements for electrical safety, we will contact the managing agent/owner and provide a quote to perform these works.
If this quote is accepted, we will schedule one of our electricians to carry out the work and issue entry notices and key requirements.
After the work is completed, a certificate is issued via email to the managing agent or property owner.
An invoice is then emailed to the managing agent or property owner.
7. Access to an Enrolled Property
You must provide Coast Smoke Alarms (including its agents, employees, contractors, subcontractors) with free and unencumbered access to the Enrolled Property to carry out the Services.
We will only access and attend an Enrolled Property:
(a) in accordance with our property attendance policy and procedures as detailed in our Standard Operating Procedures (which may change from time to time); and
(b) that are enrolled under a Package upon an annual inspection
or
(c) we receive a Work Order / email from the owner, and we accept that Work Order.
You must provide us with all up-to-date contact information for each tenant or other occupier of the Enrolled Property as is necessary for us to issue an entry notice to the tenants of the Enrolled Property to enable us to lawfully access the Enrolled Property and perform the Services at the Enrolled Property
and
authorise us to attend at the Enrolled Property on or around the Estimated Date (or such other date as agreed to by the managing agent / owner
7.1 Keys for Enrolled Properties
You authorise us and our team or representatives to collect keys and access the relevant property for purposes of servicing / installing smoke alarms or other property compliancy services. We confirm that we will return these keys to the place of collection.
We do not accept any responsibility for these keys prior to them being collected or following their return.
We confirm that all information relating to property keys remains confidential and is held in a secure system on our database in accordance with our privacy policy.
Without limiting your obligations under clause 7 above, if the Enrolled Property is a rental property, you authorise us to contact the tenant of the Enrolled Property and/or (if applicable) the Agent to gain access to the Enrolled Property to deliver the Services.
8: Smoke Alarms
8.1 Smoke Alarm Quality
Smoke alarms installed and/or serviced by us are certified as being compliant in accordance with the legislation regulating the inspection and maintenance of smoke alarms in Queensland: All alarms meet AS 3786:2014. All our services are carried out by our qualified electricians and / or our trained technicians. We only install quality smoke alarms from our preferred suppliers.
8.1.2 Smoke Alarm Controllers
Unless a request for a specific position is made by the landlord, the controller will be fitted in a position deemed most suitable by our electrician. Smoke alarm controllers are not included in our smoke alarm service. CSA will not change the batteries on a controller, nor will we have any responsibility to replace a controller that has been lost or damaged after the installation.
The installation of a smoke alarm controller is mandatory for Emerald Alarm Installations.
8.2 Relocation / Removal / Replacement of Smoke Alarms
8.2.1 Relocation
The position of each smoke alarm is governed by regulatory requirements. It may therefore be necessary for our technician to relocate a smoke alarm. Our technician will repair any damage as best including installing a cover plate if appropriate but please note that damage left by a previous installer can be as varied as a cable hole to screw holes. There is also likely to be paint discolouration where the alarm has covered the paintwork. We take no responsibility for any plastering / painting required to restore the ceiling to its original condition.
8.2.2 Removal
Should we be required to remove a smoke alarm, we will either:
· If removed as not required for compliance, we will leave the base plate in situ should removing it be deemed likely to cause superficial damage to the ceiling or leave a hole in the ceiling.
· If we are replacing the alarm in the same position, we will endeavour to cover the existing screw holes.
8.2.3 Replacement
We do not replace faulty alarms that have been installed by a third-party provider to meet the new legislation without your prior approval. In this situation, faulty alarms will be left at the property for warranty purposes should you wish to contact the third-party installer or manufacturer for a replacement. If you require us to replace the alarm this may be chargeable, cost is dependent upon the alarm brand, please see our pricing schedule.
No legal liability is incurred or accepted during the period between determining that a smoke alarm is defective and replacing the smoke alarm. We have no duty of responsibility to take steps other than to notify you that the smoke alarm is faulty thereby enabling the appropriate steps to be taken to replace the defective smoke alarm. We will never leave a property unsafe and should there be no working smoke at the property we will temporarily install 9v smoke alarms on each level for which there will be a charge.
Should we be required to reattend a property to replace smoke alarms damaged by tenants there will be a reattendance charge in addition to the cost of the alarms. Alarms damaged by tenants are not covered under warranty.
Should we be asked to attend a property to reinstate smoke alarms removed by tenants and subsequently no faults are found with the smoke alarm, this is not a warranty claim nor part of our subscription service and a call out charge will be made.
Should we be asked to attend a property to check that smoke alarms removed by tenants have been correctly reinstated by the tenants and subsequently no faults are found with the smoke alarm, this is not a part of our subscription service and a call out charge will be made. The Residential Tenancy Authority clearly state that tenants must not remove smoke alarms.
8.3 Alternative Compliance
As per Fire and Emergency Services Act 1990 – Section 104RBB, if it is impractical for an owner of a domestic dwelling to put an alarm at the location required under a smoke alarm requirement provision, an alarm may be put at another location. Examples include:
· Smoke alarm located on sloping ceiling with no roof cavity
· Smoke alarm located on a concrete ceiling
· Smoke alarm located on likely asbestos containing material
· Smoke alarm located on Fire Rated Ceilings
· The requirement for an extension of cabling
· Infrastructure preventing cable relocation
8.3.1 Asbestos
We did not remove, relocate or install smoke alarms on any surface suspected of containing asbestos. Our team are all trained in recognising and working safely with asbestos.
If we have no alternative location we may need to install smoke alarms using double sided adhesive tape.
Asbestos can also be found in older switchboards.
8.4 Smoke Alarms additional to QLD Legislated Requirements
In accordance with Section 104RI of the Fire and Emergency Services Act 1990, our policy regarding the inspection and servicing of smoke alarms is as follows:
(a)If a property has more smoke alarms installed than the minimum required for legislative compliance, we may consider the overall smoke alarm system compliant under Section 104RI of the Fire and Emergency Services Act 1990. This provision allows property owners to install or remove additional smoke alarms regardless of whether these extra alarms meet specific compliance standards, provided the required alarms are in place and compliant.
(b) During inspections of Queensland Enrolled Properties, if we find the primary smoke alarm system meets compliance standards and there are additional alarms that are operational and within their service life, we will service these additional alarms and certify the property as compliant. If any additional alarms are non-operational or expired, we will remove them and record this action in the Compliance Report provided after the inspection.
(c) We will not replace any additional alarms beyond the core compliant system if they are found to be faulty or expired. These additional alarms, if non-functional, will simply be removed and noted on the Compliance Report
8.6 Low Voltage Systems/ Security Systems
We do not test, service or maintain 12v or 24v smoke alarms
Should we be asked to attend a property with these alarms we will not service the property or undertake any work and reserve the right to charge a call-out fee for our time, this includes properties under an Annual Subscription on a First Attendance.
9. Warranties
Our goods and services come with guarantees under the Australian Consumer Law and which cannot be excluded under the Australian Consumer Law.
For major failures with our Services, you are entitled:
(a) to cancel your agreement with us (including your subscription Package);
(b) to a refund for the unused portion of your subscription Package, or to compensation for its reduced value.
You are also entitled to choose a refund or replacement for major failures with goods supplied by us.
If a failure with the goods or a Service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for Services and obtain a refund of any unused portion.
You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
Except as provided under the Australian Consumer Law or as otherwise specifically provided in this Agreement, Coast Smoke Alarms do not give any warranty in relation to the performance or non-performance of the Services. If apart from this clause any warranty is provided under any Law or would be implied at Law, that warranty is excluded to the fullest extent permitted by Law.
Warranty claims on smoke alarms: Australian Standard AS3786.
All smoke alarms carry their own manufacturer’s warranty for replacement which does not necessarily cover our labour charge.
If a property is not enrolled on a subscription with us and a major fault occurs in one or more smoke alarms more than 12 months after installation, the product may be covered under the product warranty of our preferred suppliers, and you will need to contact the manufacturer directly to assess your claim. Should you require us to attend your property to assess a warranty claim for Emerald, Cavius or Clipsal alarms a call-out fee will be charged.
(a) Warranty – twelve (12) month service warranty on smoke alarm/s repaired or installed by Coast Smoke Alarms. After this 12-month period, the property owner may take out an annual subscription with CSA to cover any ongoing warranty requests OR the owner can contact the manufacturer directly to arrange a replacement through warranty. Should you require us to attend your property to assess a warranty claim for Emerald, Cavius or Clipsal alarms a call-out fee will be charged.
(b) Coast Smoke Alarms will replace or repair any alarms with major faults within twelve (12) months of installation.
To make a warranty claim you must contact us in writing at admin@coastsmokealarms.com.au with details relating to the product fault, the address the alarms have been installed, contact details for arranging the replacement alarms.
Smoke alarms installed by CSA come with the following manufacturers’ warranties
· Clipsal 5 years
· Emerald Vulcan/ Ranger 7 years
· Emerald Hybrid 10 years
· Cavius 10 years
Limitation of Liability
If you are not a consumer within the meaning of Schedule 2 of the C&C Act then this clause applies to you. If you are a consumer within the meaning of the C&C Act then this clause has no effect whatsoever to in any way limit our liability or your rights.
If you are not a consumer:
- To the full extent permitted by law, our liability for breach of an implied warranty or condition is limited to the supply of the services again or payment of the costs of having those services supplied again.
- We accept no liability for any loss whatsoever including consequential loss suffered by you arising from services we have supplied.
- We do not accept liability for anything contained in the post of a user or in any form of communication which originates with a user and not with Us.
9.1.2 Maintenance of smoke alarms
Correct maintenance of the smoke alarms, vacuuming, keeping clean and changing of battery if applicable, is required for correct use and operation, as well as to validate the terms of a supplier warranty.
9.1.3 Warranty Dispute
In the event of a warranty dispute, the alarm will be sent back to the manufacturer for full testing. Both CSA, and the client, agrees to accept the ruling of such testing when results are provided
Should we be asked to attend a property to reinstate smoke alarms removed by tenants and subsequently no faults are found with the smoke alarm, this is not a warranty claim and a call out charge will be made.
9.1.4 The Warranty Does Not Cover
· Deliberate wilful damage
· Removal of an alarm causing damage
· Alarms that have been removed and are missing since our last service.
· Nuisance tripping from occupiers’ behaviours (i.e steam, kitchen smoke etc)
· Supply interference (power surges, fusion, storm damage)
· As a result of poor maintenance for example alarms have not been kept clean and free from contaminants by vacuuming
· Any faults caused by damage from debris, insects or rodents.
· Faults caused by low battery or the need for a replacement battery
· Smoke Alarm Controllers are not included in any servicing or warranties, and it is the responsibility of the tenant/occupier to change the batteries as needed.
Should we be required to reattend a property to replace smoke alarms damaged by tenants there will be a reattendance charge in addition to the cost of the alarms. Alarms damaged by tenants are not covered under warranty.
Should we be asked to attend a property to reinstate smoke alarms removed by tenants and subsequently no faults are found with the smoke alarm, this is not a warranty claim nor part of our subscription service and a call out charge will be made.
Should we be asked to attend a property to check that smoke alarms removed by tenants have been correctly reinstated by the tenants and subsequently no faults are found with the smoke alarm, this is not a part of our subscription service and a call out charge will be made. The Residential Tenancy Authority clearly state that tenants must not remove smoke alarms.
9.1.5 Payment of Non-Warranty Claims
The liability for any non-warranty claims, lies with the owner of the property, who is considered under the electrical safety act “in control” of the electrical installation. Payment is due within 30 days of attendance We understand the owner/managing agent may pursue the tenants to recover the costs, but our terms of trade and conditions for this quote is that all costs lay with the owner of the property, and they will be charged as such.
Specific Notes for the Replacement of Detector Inspector Smoke Alarms:
· Access to Spare Alarms: Spare Detector Inspector alarms should be provided to us to ensure our team has access to them during inspections.
· Replacement of Faulty Alarms: If we have Detector Inspector alarms available, we will replace faulty alarms as a part of our service with no extra charge.
If we do not have Detector Inspector alarms, we will need to install Matelec alarms (compatible with DI alarms) at a cost of $195 per alarm. We will only proceed with installation after receiving authorisation from the owner/property manager.
Reattendance Fee for Alarm Collection: If we are required to collect a Detector Inspector alarm from an agency and then revisit a property to replace an alarm, a reattendance fee will be incurred.
9.2 Workmanship Warranty
Coast Smoke Alarms stand behind the quality of our workmanship and are committed to ensuring your satisfaction with our services. Our workmanship warranty outlines our commitment to you regarding the quality and durability of the work we perform.
Our workmanship warranty covers any defects in workmanship resulting from our services, including installations, repairs, maintenance, and any other work performed by our team.
The duration of our workmanship warranty is 12 months, starting from the date of completion of the service. During this period, we will repair or replace, at our discretion, any defective workmanship at no additional cost to you.
Exclusions:
Please note that our workmanship warranty does not cover:
– Damage caused by misuse, neglect, or improper maintenance.
– Damage resulting from acts of nature or accidents beyond our control.
– Any alterations or modifications made to the work performed by parties other than Coast Smoke Alarms.
Claim Procedure:
If you believe that the workmanship of our services is defective and falls under the coverage of our warranty, please contact us promptly. We will assess the issue and, if found to be covered by the warranty, arrange for the necessary repairs or replacements.
Limitation of Liability:
Our liability under this warranty is limited to the repair or replacement of the defective workmanship as stated above. We shall not be liable for any incidental or consequential damages arising from the defective workmanship.
Customer Responsibilities:
To ensure the validity of this warranty, customers must:
– Follow any maintenance guidelines provided by us.
– Notify us promptly of any issues or defects covered under this warranty.
– Allow our team reasonable access to the property to assess and perform warranty repairs or replacements.
10. Smoke Alarm Compliance Report
As part of our service, we will provide a Smoke Alarm Compliance Report after each inspection. This report records the brand, age, location, and number of alarms at the property and allows an owner to keep track of smoke alarm maintenance in their property
A smoke alarm compliance report is not a building certificate and cannot be used as such. These reports are based on our opinion and experience and knowledge of the smoke alarm legislation. It does not constitute legal advice.
11. Suspension of Services
We may place a work order on hold if:
1. The enrolled property has overdue unpaid invoices
2. An uncompliant property has not been rectified and we are requested to attend for a New Lease / Lease Renewal/ Annual Check.
In using our service, you undertake that:
· You have agreed to these terms and conditions.
· You have obtained the consent of the owner of each nominated property for us to provide our service to that property.
· It is your responsibility to pay us directly for the subscription services for each nominated property and you have made the appropriate arrangements with the owner of said property.
· You will provide us with a Work Order to service the property on the event of the following: lease renewal, new lease, annual service, and problem alarm.
12. Intellectual Property Rights
The copyright to all content on this website including images, text and pdf flyers belongs to us. Your access to our website does not licence you to use any of our material for commercial means without our prior written permission.
