Terms of Service

Between: Coast Smoke Alarms
109 Maud Street
Maroochydore QLD 4558

AND XXXX (Consumer)

Coast Smoke Alarms: Standard Terms of Service
Thank you for choosing to use our services and for supporting a Queensland family business.
These Terms of Service (‘Terms”), govern the sale, installation, maintenance, and servicing of smoke alarms provided by Coast Smoke Alarms (“CSA”). By engaging with our services, you (“Customer”) agree to these Terms.
1. Definitions
Within these terms the following words have the following meanings:

2022 Qld Legislation means the Fire and Emergency Services (Domestic Smoke Alarms) Amendment Act 2016 (Qld), Building Fire Safety (Domestic Smoke Alarms) Legislation Amendment Regulation 2016 (Qld) (as amended or replaced from time to time) and Fire Services Act 1990.

Agent refers to the officially designated representative responsible for managing your property starting from the date of service commencement.

Annual Fee denotes the charge per Enrolled Property per year for the Services outlined in the Service Terms, subject to periodic updates.

Australian Consumer Law means the consumer legislation set out in Schedule 2 of the Competition and Consumer Act 2010 (as amended or replaced from time to time).

Bedroom is defined as a liveable space meeting the following criteria:
(a) Enclosed by a door;
(b) Equipped with a window or skylight;
(c) Features walls that connect with the ceiling; and
(d) Includes a built-in wardrobe, provided the property has such fixtures, excluding garages.

Building Compliance Certificate refers to:
(a) A certificate verifying that the enhancements and construction works on a property adhere to the building plans and approvals sanctioned by local, state, and federal authorities under different planning, building, and construction regulations; and
(b) Any additional certificate concerning construction and renovation safety (inclusive of automated fire suppression systems) issued by building certifiers or other safety officials in accordance with the Law.

Commencement Date refers to the date on which a Service begins for an Enrolled Property, as communicated to you in writing periodically.

Consequential Loss means lost business opportunities, including opportunities to enter into arrangements with third parties, loss of profits, loss of bargain, loss of reputation, loss of actual or anticipated savings and other indirect loss at a step removed from the performance or non-performance of the Services.

CSA means McGrath Family Trust in Trust for Sunstate Property Compliance QLD PTY Ltd ACN 637601971 trading as Coast Smoke Alarms

Customer means the owner of the property or where different to the owner of the property, the party who has engaged our services such as a managing agent.

Electronic Communication means electronic mail, short message services and other electronic messaging services.

Eligible Property refers to a property that meets the following criteria:
(a) It is not categorized as an Excluded Property;
(b) It is located in Queensland;
(c) For Smoke Alarm Services, it constitutes a domestic residential dwelling falling under Class 1a or Class 2 (sole occupancy) buildings according to the Building Code of Australia, subject to any amendments or revisions made over time; or
(d) For all Services, it belongs to a property type typically serviced by us, as determined, and communicated by us periodically.

Enrolled Property means a property that is enrolled on an Annual Subscription with us to receive a Service or Services from us and is an eligible property.

Excluded Property refers to a property excluded from a Service for the following reasons:
a) It is not a domestic residential dwelling.
b) It does not fall under a property type typically serviced by us, as determined, and communicated periodically.
c) It has not been enrolled in the Service due to the actions or oversights of your Agent or yourself.
d) During the Term, management of the property is assumed by an agent other than the designated Agent.
e) The Service has been suspended or terminated by you, your Agent, or us, including instances of your breach of the Terms including non payment or late payment of invoices.

Excessive Alarm Faults refer to faults detected in Smoke Alarms or a Smoke Alarm System installed by a Third-Party provider, which necessitate more than two (2) call outs from CSA within a twelve (12) month period.

Law encompasses statutes, regulations, instruments, by-laws, and all other subordinate legislation or orders issued by any authority with jurisdiction over the Services. This definition includes but is not limited to the Australian Consumer Law and encompasses any modifications, re-enactments, or replacements of such laws.

Liability encompasses any responsibility or obligation, whether current, potential, or future, including any losses incurred regardless of the timing of the events, actions, or circumstances giving rise to such liability.

Low Voltage System includes 12v and 24v low voltage smoke alarms, low voltage smoke alarm system and low voltage smoke detection device.
Smoke Alarm Compliance Report refers to our assessment and opinion regarding the compliance status of Smoke Alarms and Smoke Alarm installations within the Enrolled Property, as per Smoke Alarm Laws.
Smoke Alarm Laws pertain to the regulatory framework applicable to Enrolled Properties in Queensland. This includes the Fire Services Act 1990, Queensland Fire and Emergency Services Act 1990 (Qld), Building Fire Safety Regulation 2008 (Qld), Electrical Safety Act 2002 (Qld), and any relevant legislation or amendments or replacements from time to time

Upgrade refers to the process of upgrading or replacing components of a Smoke Alarm System, including any associated works, as required to transition a Non-upgraded Property to an Upgraded Property.

Upgraded Property means a Property that has had its smoke alarms upgraded in accordance with the requirements of the 2022 Qld Legislation.

You means the owner of the property or where different to the owner of the property, the party who has engaged our services such as a managing agent or previous owner of the property.

2. Scope of Services
CSA offers a range of services, including but not limited to:
• Smoke Alarm Installation, Upgrades, Servicing and Testing
• Home Sellers Compliance Checks
• Homeowner Safety Checks
• Blind Cord Compliance – add on service
• Safety Switch Testing
Our services are provided on an Annual Subscription Service (Packages) and a Pay-Per-Service (One-Off) basis.
All prices are inclusive of GST.

As part of our service, we provide a Smoke Alarm Compliance Report following each inspection.
• The compliance report will record the brand, age, location, and number of alarms at the property and allows an owner to keep track of smoke alarm maintenance in their property.
• A smoke alarm compliance report is not a building certificate and cannot be used as such.
• These reports are based on our opinion and experience and knowledge of the smoke alarm legislation, and it does not constitute legal advice.

2.1 Annual Subscription Service Inclusions

Unlimited Visits Policy:
Our unlimited visits policy applies only to inspections and attendances necessary to maintain compliance with Queensland smoke alarm legislation.
This includes:
• Installation, testing, and maintenance of alarms for all lease events
o “Lease event” refers to a new lease, a lease renewal, or a break lease situation that requires a smoke alarm compliance inspection under Queensland legislation.
• Annual inspections for owner occupiers and holiday lets
• Unlimited telephone support for falsely sounding alarms including follow-up visits where necessary.

What’s Not Covered:
Reports of false alarms do not automatically result in a site visit. Over 90% of false alarms are caused by environmental factors such as dust, insects, steam, or tenant actions. We follow a structured troubleshooting process with the occupant to help identify or rule out likely causes and, critically, to determine which alarm has triggered. Please note: Dispatching a technician without completing this process – especially without identifying the trigger alarm—often results in the issue remaining unresolved and causes delays and complications in rectifying the issue.

Finding the triggering smoke alarm in an interconnected system is crucial for silencing the alarms. Interconnected systems ensure that when one alarm is triggered, all alarms sound, allowing for rapid evacuation. However, this also means that identifying the initiating alarm is necessary to troubleshoot and address the cause of the false or actual alarm. If the triggering alarm is not found and the contaminant is not removed or the alarm is not deactivated, it will trigger again after its dormant period, causing the other alarms to sound as well.

Under the Residential Tenancies and Rooming Accommodation Act 2008 (RTRA Act), tenants have specific legal responsibilities to ensure smoke alarm safety, including:
• Not removing a smoke alarm or doing anything to reduce its effectiveness
• Testing and cleaning (by vacuuming or dusting) each smoke alarm at least once every 12 months

Section 188 of the RTRA Act also states that tenants must not create a risk or cause damage to the property.

Therefore, additional fees apply if:
• The tenant has damaged or removed alarms and is unable or unwilling to reinstall them requiring us to attend the property to reinstall the alarms. An emergency same day fee will apply if all smoke alarms have been removed or we are asked to attend the same day.
• The agent requests us to inspect the property to ensure the alarms have been correctly reinstalled after tenant has reinstalled.
• The tenant refuses to follow troubleshooting steps and we attend, only to find the alarm is dirty, insect infested, tampered with or damaged ( please refer to manufacturer warranty terms).
o In the event of a warranty dispute, the alarm will be sent back to the manufacturer for full testing. Both Coast Smoke Alarms, and the client, agrees to accept the ruling of such testing when results are provided.
• Reattendance of a property through no fault of CSA such as refusal of access, locked doors blocking access to alarms, incorrect or missing information supplied by agent.
• We are asked to attend the property solely to replace a battery that the tenant is responsible for replacing.
• Wall controllers are not covered by the Annual Subscription Service this includes battery replacement or repair.
• We are asked to inspect or verify the work of a third party.
• Any other site visits requested by the client that are not related to smoke alarm installation, lease events or falsely sounding alarms.

Billing Terms for Additional Fees

Any applicable additional fee will be invoiced separately and is payable under the same terms as the original service. Under the Electrical Safety Act, the property owner is deemed the person “in control” of the electrical installation and as such is responsible for payment.

Payment is due within 30 days of attendance. While we understand the owner or managing agent may seek to recover costs from the tenant, our terms of trade require that all charges are billed to and payable by the property owner.

Corded Blind checks are only available as an add on service to a smoke alarm package and incur an additional charge.
• Please note: We do NOT repair or untangle blinds.

Safety Switch Testing is free of charge, but we must be informed in writing that you wish this test to be carried out on the Nominated Property.

2.2. Delivery of Services

Electrical Work: Any work carried out by an electrician will carry our electrical contractor licence number on the compliance report certifying that any electrical work undertaken meets with legislative requirements.

By using our Services, you are agreeing to the terms of service contained herein.

We reserve the right to alter these terms of service by written notice to you.

You release us from all Claims or Liability where we are prevented from or delayed in performing the Services as a direct or indirect result of any failure by you or your Agent to provide complete and accurate information, documents or material in accordance with this clause.

We will provide the Services within a reasonable timeframe, taking into account service demand, scheduling capacity, and any access issues beyond our control. You acknowledge and agree that any dates provided for the delivery of Services are given on a best endeavours basis and do not constitute a guarantee. Nothing in these Terms should be interpreted as a commitment to perform Services by a fixed date or time.

This is particularly relevant where work orders or emails specify a due date within 5 working days, as we may not be able to guarantee attendance within that period.

We will always make every reasonable effort to ensure the Services are delivered in a timely manner. However, without limiting any other provision of this Agreement, we will not be bound to meeting estimated or proposed delivery, dates where:
• events outside our control (including without limitation, inclement weather or changes in Law) prevent us from doing so.
• Work Orders include unreasonable due dates (i.e. dates that do not allow us adequate time to undertake the Service).
• You have failed to provide us with any of the information required under this Agreement to enable us to undertake the Service, or the information, documents or materials provided by you are inaccurate, incomplete, or misleading. Please refer to our work order requirements

2.3. Work Order Requirements

To ensure an efficient and compliant service, we require a work order or written email request—containing the information outlined below—before attending any property.

We do not automatically carry out inspections upon payment of an Annual Subscription. Under Queensland legislation, smoke alarm inspections must be completed within 30 days prior to the start of a new lease or lease renewal, not on a fixed annual basis. For this reason, we must receive the information detailed below be notified of lease dates to ensure inspections are completed within the required timeframe.

Providing the details outlined below is also essential to:
• Confirm we are attending for a valid compliance reason
• Obtain authority to enter the property
• Ensure we have up-to-date tenant contact details to issue Entry Notices correctly

You acknowledge that we rely on the information, documents, and other materials provided by you or on your behalf (including by your agent) to carry out our services. We are under no obligation to verify the accuracy or completeness of this information and accept no liability for any issues arising from inaccurate, incomplete, or delayed information.

2.3.1 Work Order / email received requesting our service MUST include:

a) Reason for attendance
b) Property address
c) Lease Renewal / New lease DATE
d) For a NEW LEASE or BREAK LEASE please advise:
• Previous Tenant name, mobile number and email
• New Tenant name, mobile number and email
• Advise VACANCY DATES (from and to date) if property is vacant at any time

e) For a Lease RENEWAL please advise:
• Current Tenant name, mobile number and email

f) For HOLIDAY LETS please advise:
• Vacancy times/dates

g) For a NEW MANAGEMENT please CONFIRM asap:
• If smoke alarms are compliant to the CURRENT smoke alarm legislation OR
• if the smoke alarms require upgrading, we will then send you an upgrade quote
• If applicable, any corded window coverings meet regulations

IMPORTANT: We will NOT attend an inspection until the property is either confirmed as being compliant OR an upgrade quote has been requested and approved.

2.4 Tenant Obligations Regarding Smoke Alarms
Under the Residential Tenancies and Rooming Accommodation Act 2008 (RTRA Act), tenants have specific legal responsibilities to ensure smoke alarm safety, including:
• Not removing a smoke alarm or doing anything to reduce its effectiveness
• Testing and cleaning (by vacuuming or dusting) each smoke alarm at least once every 12 months
Section 188 of the RTRA Act also states that tenants must not create a risk or cause damage to the property.

2.4.1 Our Best Practice Guidelines
To meet these legal obligations and assist with ongoing compliance and the safety of the property and occupants, our expectations for tenants are as follows:
1. Tenants must not reduce the effectiveness of a smoke alarm.
This includes not removing the alarm unless:
o The tenant is following our troubleshooting steps (provided by phone, email, or online), and
o The removal is temporary, for the purpose of cleaning or silencing a malfunctioning alarm.
2. Tenants are expected to follow our troubleshooting steps and professional instructions to assist in resolving any alarm issues. This ensures problems are addressed promptly and avoids unnecessary service visits.

2.4.2 Call-Out Fee Policy

A service call-out fee will apply if we are required to attend a property in cases where a tenant has not met their obligations under the RTRA Act, including:
• The tenant refuses to follow our troubleshooting process to help us resolve the issue requiring us to send a technician to the property.

Please note If we attend and the alarms have stopped, and the triggering alarm is unknown, we can clean and reset all alarms — but the underlying issue may remain unresolved, this is why following our trouble shooting steps is essential

• The tenant removes one or more alarms and we are asked to re-install by the property manager.
• The tenant refuses to reinstall an alarm (s) under our guidance (via by phone or email) requiring us to attend in person.

Alarms must not be removed for extended periods. If an alarm is taken down, it must be reported to us immediately and reinstalled as soon as practicable—either by the tenant under our instruction, or by one of our technicians, unless we advise otherwise. Leaving a smoke alarm disconnected may constitute a breach of tenancy safety obligations under Queensland legislation.

2.4.2.1 When Additional Fees Do Not Apply

If we attend the property and determine that the alarm is faulty and covered under warranty, no service fee will apply.

However, if the alarm is found to be functioning correctly and the issue is due to:
• Environmental factors (e.g. dust, insects, steam),
• Tenant actions, or
• Failure to follow troubleshooting steps,
then a service call-out fee may be charged.

3. Fees, Payments, Cancellations and Competitor Takeover

3.1 Package Subscriptions and Fees

Packages are charged on an annual subscription basis.

Package subscription will be renewed annually on an automatic basis unless we have received written request to terminate our services 1 month prior.

In the first year, the package subscription is due and payable in full before the services commence.
a) In each subsequent year of the annual subscription, payment is due and payable annually in advance of the anniversary of the commencement date of the subscription unless this service has been cancelled in writing one month prior.

On our agreement to provide the enrolled properties with our services, you undertake to pay the Annual Subscription Invoice within thirty (30) days from the invoice date, without offsetting or deductions. The invoice will be issued on or before the anniversary of the last invoice for the Services, or services closely resembling the Services, irrespective of whether we provided the previous Services. Please note that we reserve the right to adjust the Fees periodically, with prior notice to you.

You hereby authorise your Agent to remit the Annual Fee to us on your behalf promptly upon its due date.

3.2 One Off Services

All one-off services will be invoiced within 24 hours and require payment within thirty (30) days.

3.3 Additional Charges

3.3.1 Additional Fee for Two Person Attendance:

An additional fee will be charged if the attendance of two technicians is required for a service.

The requirement for two technicians will be assessed in accordance with the service required and the risk assessment, including but not limited to circumstance where:
a) The use of a ladder is required where ceilings are higher than 3m, including raked or cathedral style ceilings.
b) A building provides limitations of access.
c) It is noted on a work order or verbally by a client that two technicians are required to attend a property.
d) Previous inspection records indicate two technicians are required,
e) On arrival at a property, if the attending team member deems it unsafe to complete the works without a second technician, they will not complete the job and it will be rescheduled for a two-person inspection as soon as possible. The agent will be notified that the job will be rescheduled as a two-person inspection.

On completion of all works, the additional fee will be applied to the invoice if the attendance of two technicians is required for a service.

3.3.2 Relocation of Existing Alarms to meet Compliance Requirements

A fee will apply for the relocation of existing smoke alarms to meet compliance requirements and standards. A fee will be charged for each smoke alarm that is relocated.

3.4 Invoicing and Payment Terms

Payment of Invoices is due within thirty (30) days of the invoice date.

Failure to pay an invoice in the required time stipulated may result in a suspension of our services to you and your work orders may be placed on hold until payment is received.

Any invoices unpaid for more than 30 days after date of issue may incur additional fees and interest.

Should an invoice remain outstanding for a period of longer than 60 days, despite two or more attempts from us to receive payment, CSA will charge a late payment fee of $50.00 AUD. CSA reserves the right to engage debt collection services and take legal action for any unpaid invoices and will seek to recover all associated costs involved.

If you fail to pay the Annual Subscription fee as specified in item 3.1, CSA is under no obligation to provide any services or attend the enrolled property.

3.5 Cancellation of Our Services

You can cancel your annual subscription at any time by written notice to CSA. Services will continue until the end of your billing period unless we are advised otherwise and invoices for the next subscription period will be sent out as per these terms.
To the extent permitted by law, payments are non-refundable, and we do not refund partial periods.

3.6 Competitor Take-Over Service

Should you wish to transfer to our services from those of a competitor, you have the following options:
1. Give notice to immediately terminate services to your current service provider and inform them in writing to stop invoicing you for annual plan renewals with immediate effect as you are moving to a new provider.
2. Ask your current provider for a list of your current properties with the following information:
• Last inspection date.
• Annual Subscription renewal date.
• Annual Subscription Package
• Compliance Status
3. Send this list to CSA in an excel file to be uploaded into our system.
4. From an agreed date begin sending your work orders to us.

We will honour the current annual subscription of each property free of charge until their annual renewal date. This means that if Property A has paid for their annual plan in Feb 2024 their annual renewal payment will be invoiced by us in Feb 2025, with the in-between months servicing covered by us free of charge.

4. Property Information, Building Classification and Fire Panels

4.1 Our services are only available to Eligible Properties

We cannot be responsible for determining the date the property was built or substantially renovated and / or the property’s building classification. If a property is enrolled on an annual subscription with us it is presumed to meet our eligible property criteria. It is your responsibility to check a buildings classification and eligibility before engaging any of our services. You acknowledge that we rely on information provided by you, or on your behalf including by your agent to undertake our Services and we are under no obligation to verify the accuracy of this information.

4.2 Fire Panels

Qld Smoke Alarms legislation applies to Class 1a buildings and Class 2 Sole Occupancy Units. However, a Class 2 exemption does exist for Class 2 buildings who have installed a fire detection and alarm system that complies with the BCA requirements outlined in specification E2.2a Clause 4. These buildings do not require additional alarms. As we are unable to check a building meets the above exemption requirements, it is the owner’s responsibility to check the specification of the fire system with their building manager and advise accordingly.
If the building manager and/or Landlord does not/ is unable to confirm the smoke detection system complies, we recommend that the property is fully upgraded with domestic smoke alarms. If this quote is accepted, we assume that you have investigated the fire panel system and that an upgrade is still required. We will therefore schedule an appointment to upgrade accordingly.

We will not service properties with smoke alarms connected to a Fire Panel that is managed or connected to the fire service. If an individual property has its own domestic smoke alarm system not connected to the fire panel, we will be able to test the domestic smoke alarm system. If these domestic alarms are connected to the fire panel, we may be able to test on a case-by-case basis. We do not service, test or maintain fire panels.

5. Standard Operating Procedures for Enrolled Properties

5.1 New Enrolled Tenanted Property: First Attendance (Annual Subscription)

A tenanted property will be placed on a Smoke Alarms Only package unless you advise us to add corded blind checks for an additional cost.

You must request mechanical safety switch testing, or the safety switch will be sighted only.

Upon receiving a work order from a managing agent or property owner the property will be entered into our internal system and the first inspection will be scheduled.

An entry notice will be emailed to all tenants listed on the work order with details of the scheduled appointment.

24 hours before our scheduled appointment we send an SMS message to all tenants reminding them of our attendance.

If required a key request will be emailed to the managing agent at least 24 hours prior to the service date.

On the service date, our team will attend the property and complete the required works. The work order is then closed, and the Compliance Report is emailed to the managing agent or property owner.

At our first attendance of a property there will be a charge should we be required to replace, move, or install additional alarms for compliance.

The first invoice is then emailed to the managing agent / property owner and the annual subscription begins from the receipt of the work order.

If the smoke alarms in a property do not meet compliance standards we will:
• Promptly notify the property owner or designated representative of the non-compliance and request authorisation to carry out the necessary works.
• If authorisation is received whilst we are still on site and or we have pre-authorisation, we will rectify the non-compliant smoke alarm at the time of the inspection.
If we cannot obtain authorisation whilst on site, we will contact the tenant to arrange to return to the property once authorisation has been received. Please note there will be a reattendance fee.

5.2 Ongoing Inspections: Enrolled Tenanted Properties (Annual Subscription)

A subscription commences on the date of the first inspection OR when the workorder is received and is automatically renewed annually unless the subscription is cancelled in writing.

The subscription invoice for the renewal of the Annual Subscription will be issued the month prior to subscription end date.

Upon receiving a work order from a managing agent or property owner, the required service will be scheduled.

An entry notice will be emailed to all tenants listed on the work order with details of the scheduled appointment.
24 hours before our scheduled appointment we send an SMS message to all tenants reminding them of our attendance.

If required a key request will be emailed to the managing agent at least 24 hours prior to the service date.

On the service date, our team will attend the property and complete the required works. The work order is then closed, and the Compliance Report is emailed to the managing agent or property owner.

104RC of the Fire and Emergency Services Act: Owner must replace smoke alarm
(1) The owner of a domestic dwelling must replace a smoke alarm in the dwelling under this section within 10 years after the day the smoke alarm was manufactured.
(2) Also, if a smoke alarm in a domestic dwelling does not operate when tested, the owner of the dwelling must immediately replace the smoke alarm under this section.
(3) If the smoke alarm being replaced was hardwired to the domestic dwelling’s electricity supply, the replacement smoke alarm must be hardwired to the dwelling’s electricity supply
5.3 New Enrolled Owner Occupied Property: First Attendance (Annual Subscription)

An owner-occupied property will be placed on a Smoke Alarms Only package unless you advise us to add corded blind checks for an additional cost.

You must request mechanical safety switch testing, or the safety switch will be sighted only.

Upon receiving your request to purchase an Annual Subscription we will enter your property into our internal system and the first inspection will be scheduled.

An entry notice will be emailed to you detailing the date of our inspection.

24 hours before our scheduled appointment we will send you an SMS message reminding you of our attendance.

Please ensure someone will be home to provide access to the property or call us to rearrange the inspection.

On the service date, our team will attend the property and complete the required works. A Compliance Report will be emailed to you within 48 hours.

At our first attendance of a property there will be a charge should we be required to replace, move, or install additional alarms for compliance.

The first invoice is then emailed to the managing agent / property owner and the annual subscription begins from the receipt of the work order.

If the smoke alarms in a property do not meet compliance standards we will:
• Promptly notify you of the non-compliance and request authorisation to carry out the necessary works.
As per regulation 104RC of the Fire and Emergency Services Act and section 148A of the Fire Services Act smoke alarms not operating when tested must be replaced immediately and a 240v replaced with a 240v. Our team will carry out this replacement under warranty if valid or we will invoice you for the replacement alarm.
• 104RC of the Fire and Emergency Services Act: Owner must replace smoke alarm
(1) The owner of a domestic dwelling must replace a smoke alarm in the dwelling under this section within 10 years after the day the smoke alarm was manufactured.
• (2) Also, if a smoke alarm in a domestic dwelling does not operate when tested, the owner of the dwelling must immediately replace the smoke alarm under this section.
• (3) If the smoke alarm being replaced was hardwired to the domestic dwelling’s electricity supply, the replacement smoke alarm must be hardwired to the dwelling’s electricity supply

5.4 Ongoing Inspections: Enrolled Owner Occupied Properties (Annual Subscription)

A subscription commences on the date of the first inspection and is automatically renewed annually unless the subscription is cancelled in writing.

The subscription invoice for the renewal of the Annual Subscription will be issued the month prior to subscription end date.

Your annual inspection will be scheduled on the anniversary date of your first inspection or a few days before.

An entry notice will be emailed to you with details of the scheduled appointment.

24 hours before our scheduled appointment we will send you an SMS message reminding you of our attendance.

Please ensure someone will be home to provide access to the property or call us to rearrange the inspection.

On the service date, our team will attend the property and complete the required works. A Compliance Report will be emailed to you within 48 hours.

As per regulation 104RC of the Fire and Emergency Services Act and section 148A of the Fire Services Act smoke alarms not operating when tested must be replaced immediately and a 240v replaced with a 240v. Our team will carry out this replacement under warranty if valid or we will invoice you for the replacement alarm.
• 104RC of the Fire and Emergency Services Act: Owner must replace smoke alarm
(1) The owner of a domestic dwelling must replace a smoke alarm in the dwelling under this section within 10 years after the day the smoke alarm was manufactured.
• (2) Also, if a smoke alarm in a domestic dwelling does not operate when tested, the owner of the dwelling must immediately replace the smoke alarm under this section.
• (3) If the smoke alarm being replaced was hardwired to the domestic dwelling’s electricity supply, the replacement smoke alarm must be hardwired to the dwelling’s electricity supply

6.Upgrading Smoke Alarms for Compliance

6.1 Required Number of Smoke Alarms

CSA have based the number of required alarms on the information provided and available to us at the time including but not limited to; site visits, online information, floor plans or other sources such as information from third parties such as property managers, owners, or tenants.
In the event we attend the site and find the property requires more alarms to be compliant, CSA will be required to install sufficient smoke alarms to comply with the requirements set under applicable legislation in order to issue a compliance certificate.

Any additional alarms that are required to be installed at a property are not provided for in the original quote and will be charged at an addition rate on a per alarm basis.

Example of where this may occur is including but not limited to the following:

a) Walls and partitions not listed on the floor plan (that create a barrier between living spaces and hallways).

b) Any area that is currently being used as a bedroom/sleeping area (such as sunrooms, studies and media room).

c) Any area which is highly likely to be used as a bedroom see 1.Definitions: bedrooms.

6.2 Existing Smoke Alarms Not Required for Compliance

Refer to 10.9 Smoke Alarms additional to QLD Legislated Requirements

6.3 Properties Not Upgraded by Us

If CSA is required to attend a property/ premises to undertake a third-party compliance inspection or verification of a smoke alarm system, a fee will be charged for the cost of coordinating and conducting the third-party compliance inspection and issuing a compliance certificate.

We may refuse to service the enrolled property if the property is fitted with poor quality alarms or multiple different brands of alarm within the same smoke alarm system resulting in excessive faults.

We reserve the right to refuse to continue to service a property with third party installed alarms if there are excessive faults, more than two call outs within a 12-month period or we may agree to continue servicing the property for an additional call-out fee.

Visits to rectify problem alarms upgraded by a third-party may incur additional costs if we need to replace alarms.

If you require us to replace the alarm this may be chargeable, cost is dependent upon warranty status and the alarm brand, please see our pricing schedule and the warranty terms of service outlined in clause 11.

Alarms damaged by tenants, or third parties are not covered under warranty. Please see clause 11.4 for limitation of warranties.

If we are asked to inspect the work of another contractor or confirm the property is compliant our standard call out charge will apply.

Please note, our contract and these terms apply to the party that entered into an agreement with us and paid for our services. If you have inherited smoke alarms installed by us and wish us to service or fault, find your alarms you will need to take out an annual Subscription or pay a call-out fee.

7. Corded Window Furnishing Service

This service is only available as an add-on to a smoke alarm annual subscription package and is an additional charge. Up to 10 window furnishings are covered in this service after which there is an extra fee of $5 per window furnishing. Additional window furnishings required for any blind will be charged at $5 per window furnishing

If this service is requested the property will be listed on our internal system as being on a Smoke Alarm and Corded Blind package and we will continue to charge for this package until we are informed in writing of any change.

Please note: It is the responsibility of the property manager / owner to ensure that the property has corded window coverings and is therefore on the correct package. We will not issue refunds for any properties without blinds on this package as we will still be checking that no blinds have been installed at the property on every inspection.

Corded blind compliance checks ensure compliance with the Trade Practices (Consumer Product Safety Standard – Corded Internal Window Coverings) Regulations 2010 and the Competition and Consumer Corded Internal Window Coverings Safety Standard 2014. Our technician will make certain that compliant and working tensioning devices are fitted to all corded blinds, including cord guides, cleats, and warning labels.

The installation of these devices ensures the occupant(s) have the necessary devices to tie off the blind cord and meet the required safety standard. We do not accept any liability for damage, injury or death caused by the failure of the occupants to use these devices, remove these devices or incorrectly use these devices.

If it is found that window furnishings are missing or have been removed by tenants between our inspections, replacement window furnishings will be charged at $5 per item.

Cords that are too tangled to be fixed will be left with a warning tag, but it is the responsibility of the agent to arrange for the cords to be untangled.

If we are required to install cleats or warning labels, you agree for us to screw into wooden frames and/or concrete walls to ensure the blinds/windows are compliant and secure.

We do not screw or attach to tiles.

Corded blind compliance will be noted on your compliance certificate.

We do not replace, untangle or repair corded blinds.

The results will be noted on the Compliance Report that will be emailed to the managing agent or property owner.

7.1 Occupier’s Obligations

Property owners are responsible for fitting blinds in accordance with Trade Practices (Consumer Product Safety Standard – Corded Internal Window Coverings) Regulations 2010 and the Competition and Consumer Corded Internal Window Coverings Safety Standard 2014.

8. Safety Switch Function Test

Safety switch sighting is automatically included with every smoke alarm inspection.

A Safety Switch Function test is only carried out with the smoke alarm service if requested by you in writing and / or in a work order and is free of charge.

We do not check the time it takes for a safety switch to turn off the power nor do we determine which electrical appliances or lights are protected by the safety switch.

At the time of the smoke alarm service, our team will locate the safety switch and perform a function test. If we are unable to locate the safety switch, we will be unable to perform this test, and this will be noted on the Compliance Report. Please let our team know the location asap so we can include in the property notes ready for our next inspection. We will not return to a property just to perform a safety switch function test.

If the safety switch fails, we will contact the managing agent / owner the same day and if required send a quote for repair. It is the responsibility of the managing agent or owner to undertake all necessary works or other actions (at your cost) to ensure the safety switch is repaired or replaced.

Pass/Fail results of the Safety Switch Function test are noted on the Compliance Report that will be emailed to the managing agent or property owner.

If the property is a rental property, we notify the tenant that we intend to perform a Safety Switch Function Test and alert any persons at the property at the time of the test should they be using an electrical device. We will not be liable (and you release us from all Claims) for any loss or damage where an electrical device is interrupted during the Safety Switch Test.

8.1 Switchboard Upgrades

If a switchboard is required to be updated to meet the required legislative requirements for electrical safety, we will contact the managing agent/owner and provide a quote to perform these works.

If this quote is accepted, CSA will schedule one of our electricians to carry out the work and issue entry notices and key requirements.

After the work is completed, a certificate is issued via email to the managing agent or property owner.

An invoice will be issued to the managing agent or property owner and is payable within 30 days of the invoice date.

9. Access to an Enrolled Property

You must provide CSA (including its agents, employees, contractors, subcontractors) with unencumbered access to the Enrolled Property to conduct our services.
We will only access and attend an Enrolled Property:
1. In accordance with our property attendance policy and procedures as detailed in our Standard Operating Procedures (which may change from time to time);

2. That is enrolled under a Package upon an annual inspection or;

3. We receive a Work Order / email from the owner, and we accept that Work Order.
You must provide us with all up-to-date contact information for each tenant or other occupier of the Enrolled Property as is necessary for us to issue an entry notice to the tenants of the Enrolled Property to enable us to lawfully access the Enrolled Property and perform the Services at the Enrolled Property.
You must also authorise us to attend at the Enrolled Property on or around the Estimated Date (or such other date as agreed to by the managing agent / owner.)

9.1 Keys for Enrolled Properties

You authorise us and our team or representatives to collect keys and access the relevant property for purposes of servicing / installing smoke alarms or other property compliancy services. We confirm that we will return these keys to the place of collection.

We do not accept any responsibility for these keys prior to them being collected or following their return.

We confirm that all information relating to property keys remains confidential and is held in a secure system on our database in accordance with our privacy policy.

Without limiting your obligations under clause 7 above, if the Enrolled Property is a rental property, you authorise us to contact the tenant of the Enrolled Property and/or (if applicable) the Agent to gain access to the Enrolled Property to deliver the Services.

10: Smoke Alarms

10.1 Smoke Alarm Quality

Smoke alarms installed and/or serviced by us are certified as being compliant in accordance with the legislation regulating the inspection and maintenance of smoke alarms in Queensland: All alarms meet AS 3786:2014.

All our services are carried out by our qualified electricians and / or our trained technicians.

We only install quality smoke alarms from our preferred Manufacturers.

10.2 Smoke Alarm Controllers

Unless a request for a specific position is made by the landlord, the controller will be fitted in a position deemed most suitable by our installers.

Smoke alarm controllers are not included in our smoke alarm service subscription.

CSA will not change the batteries on a controller, nor will we have any responsibility to replace a controller that has been lost or damaged after the installation.

The installation of a smoke alarm controller is mandatory for Emerald and Red Professional Alarm Installations.

10.3 Smoke Alarm Testing

As per section 104RAA of the Fire and Emergencies Act 1990 and 147X of the Fire Service Act 1990 a smoke alarm installed in a domestic premises must be tested as follows:

(a) for an alarm that can be tested by pressing a button or other device to indicate whether the alarm is capable of detecting smoke—by pressing the button or other device;

(b) otherwise—

(i) by being tested by the owner of the dwelling in the way stated in the manufacturer’s instructions;

or (ii) by being tested by a tenant of the dwelling in the way stated in the information statement.

As per 104RD of the Fire Services Act, smoke alarms must be tested
(1) Within 30 days before the start of a tenancy in a domestic dwelling, the lessor must test each smoke alarm in the dwelling in compliance with section 104RAA(3).
(2) During a tenancy in a domestic dwelling, the tenant must test each smoke alarm in the dwelling, in compliance with section 104RAA(3), at least once every 12 months.

10.4 Maintenance of Smoke Alarms

As per section 104RG of the Fire and Emergency Services Act 1990 and 148E of the Fire Services Act 1990 each smoke alarm in the property must be cleaned:
1. By the lessor within 30 days prior to the start of a new tenancy
2. During the tenancy by the tenant at least once every 12 months

The manufacturer’s instructions or information statement may require cleaning with a vacuum cleaner to remove dust and other materials that may hinder smoke alarm performance.

Warranty: You must maintain all smoke alarms in accordance with the Manufacturers guidelines to ensure that the warranty remains valid, including but not limited to vacuuming, keeping clean, changing of battery, reporting any issues promptly and ensuring servicing and repairs are performed by qualified and authorised personnel with servicing history to be provided.

10.5 Replacement of Batteries

As per section 104RE of the Fire and Emergency Services Act and 148C of the Fire Services Act batteries that are spent or almost spent must be replaced by the lessor within 30 days before the start of a tenancy in the dwelling, in accordance with the manufacturer’s instructions.
AND
During a tenancy in the dwelling, the tenant must replace, in accordance with the information statement, each battery that is spent or that the tenant is aware is almost spent.

Note— A smoke alarm may emit a warning signal (for example, a chirping sound) when its battery is almost spent.

10.6 Interfering with Smoke Alarms:
As per Section 104RH Fire and Emergencies Act 1990 /148F Fire Services Act 1990 and Residential Tenancy Authority:

A person MUST NOT
• Remove a smoke alarm installed in a domestic dwelling except to comply with 104RC/148C see section 5 and section 8.6.
• Remove a battery from a smoke alarm except to comply with section 104RE / 148C as noted in section 8.2.
• Do anything that reduces the effectiveness of the warning provided by a smoke alarm installed in a domestic dwelling such as painting / covering a smoke alarm.
Should we be required to attend an enrolled property in which smoke alarm (s) have been removed you shall bear the responsibility for any resultant costs or liability, inclusive of our call out fee and replacement and labour charges.

Should we be asked to attend a property to check that smoke alarms removed by tenants have been correctly reinstated by the tenants this is not a part of our subscription service and a call out charge will be made.

Failure to comply with these conditions may result in the Manufacturer warranty becoming void.

10.7 Relocation / Removal / Replacement of Smoke Alarms

10.7.1 Relocation

The position of each smoke alarm is governed by regulatory requirements. It may therefore be necessary for our technician to relocate a smoke alarm to comply with regulatory requirements.

Our technician will use their best endeavours to repair any damage, that is caused by relocating a smoke alarm, including installing a cover plate if appropriate.

We take no responsibility for rectifying any plastering or paint discoloration that is apparent following the removal of a smoke alarm.

We also note that we are not responsible for any damage left by a previous Installer.

10.7.2 Removal

Should we be required to remove a smoke alarm in a property, CSA will either leave the base plate in situ or install a cover plate.

10.7.3 Replacement

Faulty alarms not installed by us:

Unless we are able to replace under the warranty conditions, we do not replace faulty alarms that have been installed by a third-party provider without your prior approval should you wish to contact the third-party installer or manufacturer for a replacement. If you require us to replace the alarm this may be chargeable, cost is dependent upon the alarm brand, please see our pricing schedule.

Faulty alarms will be left at the property for warranty purposes.

No legal liability is incurred or accepted during the period between determining that a smoke alarm is defective and replacing the smoke alarm.

We have no duty of responsibility to take steps other than to notify you that the smoke alarm is faulty thereby enabling the appropriate steps to be taken to replace the defective smoke alarm. We will never leave a property unsafe, and should there be no working smoke alarms at the property we will temporarily install 9v smoke alarms on each level and there will be a charge.

Should we be required to reattend a property to replace smoke alarms damaged by tenants there will be a reattendance charge in addition to the cost of the alarms. Alarms damaged by tenants are not covered under warranty.

Should we be asked to attend a property to reinstate smoke alarms removed by tenants and subsequently no faults are found with the smoke alarm, this is not a warranty claim nor part of our subscription service and a call out charge will be made.

Specific Notes for the Replacement of Detector Inspector Smoke Alarms:
Access to Spare Alarms: Spare Detector Inspector alarms should be provided to us to ensure our team has access to them during inspections.

Replacement of Faulty Alarms: If we have Detector Inspector alarms available, we will replace faulty alarms as a part of our service with no extra charge.

If we do not have Detector Inspector alarms, we will need to install Matelec alarms (compatible with DI alarms) at a cost of $195 per alarm. We will only proceed with installation after receiving authorisation from the owner/property manager.

Reattendance Fee for Alarm Collection: If we are required to collect a Detector Inspector alarm from an agency and then revisit a property to replace an alarm, a reattendance fee will be incurred.

10.8 Alternative Compliance with Smoke Alarm Requirement Provision

As per Fire and Emergency Services Act 1990 – Section 104RBB and Fire Services Act 1990 section 148:

• An owner of a sole-occupancy unit in a class 2 building is taken to comply with a smoke alarm requirement provision if a smoke detection system that complies with the Building Code of Australia, specification E2.2a, clause 4 is installed in the unit.

• If it is impracticable for an owner of a domestic dwelling to put a smoke alarm at the location required under a smoke alarm requirement provision, the owner may put the alarm at another location that will provide a warning to occupants of the dwelling.

• This section applies despite a smoke alarm requirement.

10.9 Smoke Alarms additional to QLD Legislated Requirements

In accordance with Section 14104RI of the Fire and Emergency Services Act 1990 and 148G of the Fire Services Act 1990 the owner of a domestic dwelling may:

• Install a smoke alarm in the dwelling, in addition to the smoke alarms required to be installed in the dwelling under a smoke alarm requirement provision, whether or not the additional smoke alarm complies with a smoke alarm requirement provision; or
• remove a smoke alarm that is not required to be installed under a smoke alarm requirement provision.

Our policy regarding the inspection and servicing of smoke alarms is as follows:

a) If we find the primary smoke alarm system meets compliance standards and there are additional alarms that are operational and within their service life, we will service these additional alarms and certify the property as compliant. If any additional alarms are non-operational or expired, we will remove them and record this action in the Compliance Report provided after the inspection.

b) We will not replace any additional alarms beyond the core compliant system if they are found to be faulty or expired. These additional alarms, if non-functional, will simply be removed and noted on the Compliance Report

10.10 Low Voltage Systems/ Security Systems

We do not test, service or maintain 12v or 24v smoke alarms. Should we be asked to attend a property with these alarms we will not service the property or undertake any work and reserve the right to charge a call-out fee for our time, this includes properties under an Annual Subscription on a First Attendance.

11. Warranties

Our goods and services come with guarantees under the Australian Consumer Law.

CSA stand behind the quality of our workmanship and are committed to ensuring your satisfaction with our services. Our workmanship warranty outlines our commitment to you regarding the quality and durability of the work we perform.

Our workmanship warranty covers any defects in workmanship resulting from our services, including installations, repairs, maintenance, and any other work performed by our team.

The duration of our workmanship warranty is 12 months, starting from the date of completion of the service.

During this period, we will repair or replace, at our discretion, any defective workmanship at no additional cost to you.

This clause is to be read in conjunction with clause 13, and it is noted that the workmanship warranty does not cover:
a) Damage or defects resulting from misuse, neglect or failure to maintain the Products as recommended by the manufacturer.
b) Normal wear and tear, including but not limited to depletion of battery life or expiration of the smoke sensor.
c) Products that have been altered, modified, or repaired by another other than an authorised service provider.
d) Damage caused by fire, flood, lightning, or other acts of nature or external causes.
CSA will charge the customer a call out fee in addition to the fee to undertake the required work for unsupported warranty claims.

Claim Procedure:

If you believe that the workmanship of our services is defective and falls under the coverage of our warranty, please contact us promptly. We will assess the issue and, if found to be covered by the warranty, arrange for the necessary repairs or replacements.
For major failures with our Services, such as defective workmanship, you are entitled:
(a) to cancel your agreement with us (including your subscription Package);
(b) to a refund for the unused portion of your subscription Package, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods supplied by us.

If a failure with the goods or a Service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and to cancel the contract for Services and obtain a refund of any unused portion.

You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

Except as provided under the Australian Consumer Law or as otherwise specifically provided in this Agreement, CSA do not give any warranty in relation to the performance or non-performance of the Services. If apart from this clause any warranty is provided under any Law or would be implied at Law, that warranty is excluded to the fullest extent permitted by Law.

Any products, materials or Services supplied by us are subject to the Manufacturer’s warranty or Australian Consumer law only. We do not accept any risk or liability for natural disaster type events, such as river floods or bush fires or lightning strikes, caused by natural elements or force majeure type events.

In the event that any product, material, or Service supplied by us is destroyed, damaged, or disrupted by a unexpected cause we may in our discretion suspend this agreement and we will not, in any event, be liable to replace or repair or re-supply a product, material or Service under this agreement or at all and we accept no liability for any damage, injury or death caused by failures or deficiencies arising from such suspension or fortuitous cause.

11.1 Warranty Claims on Smoke Alarms

CSA will arrange replacement or repair of any alarms with major faults for customers that are on an annual subscription with CSA in accordance with the warranty provided by the manufacturer.

CSA will charge the manufacturer a call out fee for any warranty claim made on their product. CSA reserves the right to charge the customer a call out discretionary fee for warranty claims that are not covered by the Manufacturer and or if there is found to be consumer error, misuse or any of the items that warranty does not cover in accordance with clause 11.4 of this Agreement.

CSA will arrange replacement or repair of any alarms with major faults within 12 months of installation by CSA, in accordance with the warranty provided by the manufacturer.

If a property is not enrolled on an annual subscription with CSA and a major fault occurs in one or more smoke alarms more than 12 months after installation, the product may be covered under the product warranty of the Manufacturer. Please see the below product warranties and the process for making warranty claims with each manufacturer.

11.2 Product Warranty

Smoke alarms installed by CSA come with the following manufacturers’ warranties:
• Clipsal 5 years
• Emerald Vulcan/ Ranger 7 years
• Emerald Hybrid 10 years
• Cavius 10 years
• Red 10 Years

The Warranty process for each manufacturer is outlined below.
Emerald Alarms
To make a warranty claim, the customer must:
1. Contact Emerald Alarms at https://emeraldplanet.com.au/contact/, within the Warranty Period and provide proof of purchase.
2. Provide a detailed description of defected and if possible, photographic evidence.
3. Emerald Alarms will assess a warranty claim in accordance with your legal rights, upon receipt of proof of purchase and inspection of the returned good/s.

Alternatively, the customer can make a warranty claim by contacting us in writing at admin@coastsmokealarms.com.au with details relating to the product fault, the address the alarms have been installed, contact details for arranging the replacement alarms. CSA will charge the Manufacturer a call out fee for any warranty claim made on their product. CSA reserves the right to charge the customer a call out fee for warranty claims that are not covered by the Manufacturer and or if there is found to be consumer error, misuse or any of the items that warranty does not cover in accordance with clause 13 of this Agreement.

Cavius
To make a warranty claim, the customer must:
1. Contact Cavius at https://www.cavius.com.au/contact-us/, within the Warranty Period and provide proof of purchase.
2. Provide a detailed description of defected and if possible, photographic evidence.
3. Cavius will assess a warranty claim in accordance with your legal rights, upon receipt of proof of purchase and inspection of the returned good/s.

Clipsal
To make a warranty claim, the customer must:
1. Complete a warranty claim form: https://www.clipsal.com/warranty-form
2. Clipsal will appoint Coast Smoke Alarm or any other available warranty agent in the area, to attend the premises to assess the Smoke Alarm and replace the alarm if required.

No liability is incurred during the period between determining that a smoke alarm is defective and replacing the smoke alarm. We have no responsibility other than to make reasonable efforts to obtain access to and replace the defective alarm. We have no obligation to make good any reasonable damage caused by the removal, relocation or installation of smoke alarms.

11.3 Warranty Dispute

In the event of a warranty dispute, CSA will work with you and the manufacturer to resolve the dispute. The alarm will be sent back to the manufacturer to undergo diagnostic testing and inspection, and this will be relied upon to resolve the dispute.

CSA will charge the customer a call out fee for unsupported warranty claims in the event that they are required to attend a property to reinstate smoke alarms that have:
a) Damage or defects from misuse, neglect or failure to maintain the Products as recommended by the manufacturer and in compliance with AS376.
b) Normal wear and tear, including but not limited to depletion of battery life or expiration of the smoke sensor.
c) Been altered, modified, or repaired by another other than an authorised service provider.
d) Damage caused by fire, flood, lightning, or other acts of nature or external causes.

11.4. The Warranty Does Not Cover

CSA service warranty does not cover:
a) Damage or defects resulting from misuse, neglect or failure to maintain the Products as recommended by the specific manufacturer.
b) Environmental causes of falsely sounding alarms such as humidity, insects, dust/dirt.
c) Products that have been altered, modified, or repaired by another other than an authorised service provider.
d) Damage caused by fire, flood, lightning, or other acts of nature or external causes.
e) Supply interference (power surges, fusion, storm damage)
f) Battery changes – 240v
CSA will charge the customer a call out fee in addition to the fee to undertake the required work for unsupported warranty claims.

11.5 Payment of Non-Warranty Claims

If a claim is not covered by a manufacturer’s warranty, the owner of the property is responsible for payment of our Invoice.
In accordance with the Electrical Safety Act 2004, the person in control of the electrical equipment is the person who controls the electrical equipment.
Payment of Invoices is due within 30 days of the invoice date.

Failure to pay an invoice in the required time stipulated may result in a suspension of our services to you and your work orders may be placed on hold until payment is received.

Any invoices unpaid for more than 30 days after date of issue may incur additional fees and interest.

In the event that a tenant has caused damage to the smoke alarms or voided the warranty per clause 11.4, the property owner or managing agent may pursue the tenants to recover the costs at their own discretion.

12. Limitation of Liability

The Customer agrees to indemnify and hold harmless CSA against any and all claims arising from the misuse of products and services.
Customer Responsibilities:
To ensure the validity of this warranty, customers must:
1. Follow any maintenance guidelines provided by us.
2. Notify us promptly of any issues or defects covered under this warranty.
3. Allow our team reasonable access to the property to assess and perform warranty repairs or replacements.

Subject to your rights under Australian Consumer Law or any other applicable legislation which cannot be lawfully excluded or limited by us, you acknowledge and agree as follows:

1. To the full extent permitted by law, our liability for breach of an implied warranty or condition is limited to the supply of the services again or payment of the costs of having the services supplied again.
2. We accept no liability for any loss whatsoever including consequential loss suffered by you arising from services we have supplied.

CSA cannot be held liable if any smoke alarms or electrical wiring becomes faulty between inspections, alarms are damaged, tampered with, moved or replaced by anybody other than an authorised employee of CSA.

CSA will not be held liable for any damages or penalties arising from non-compliant smoke alarms if the property owner or designated representative fails to authorise the recommended corrective actions within a reasonable timeframe.

We shall not be liable for any loss, damage, costs or expenses arising in any way from any failure by you to act in accordance with our reasonable advice, incorrect information instructions from you, fraudulent, wilful or mistaken acts or omissions, misrepresentations or default on your part or such acts, omissions, misrepresentations or defaults by your authorised representatives, and insofar as we incur any costs or suffer any damage or harm in consequence of such a failure, we shall have the right to recover such costs from you and you indemnify and hold us harmless from all damage in this regard.

You agree to indemnify, defend and hold harmless CSA, officers, directors, agents, contractors, subcontractors, and employees, harmless from any claim or demand, including reasonable legal fees, made by any third-party due to or arising out of your breach of these Terms of Service.

Should we be unable to carry out or delayed in carrying out our Services as a direct or indirect result of any failure by you or anyone acting on your behalf, you release us from all Claims and Liability. You must also reimburse us for any costs or expenses incurred, for example attendance of a property to upgrade smoke alarms when the property is already upgraded, re-attendance of an Enrolled Property.

Should we be given inaccurate information, including but not limited to providing incorrect tenant details, incorrect keys, incorrect lease dates, you indemnify us against any and all claims suffered or incurred by us arising or in connection with this information. We also reserve the right to claim reimbursement for any costs or expenses incurred as a result of this misleading information.

Should a tenant or other occupier convert a room (not initially identified as a bedroom) into a bedroom after we have inspected the property CSA is not liable for, and you release us from all Liability and Claims in connection with any non-compliance with the 2022 QLD Legislation. You indemnify us against any and all claims suffered or incurred by us arising or in connection with this information. We also reserve the right to claim reimbursement for any costs or expenses incurred as a result of this misleading information.

13. Suspension of Services

CSA reserves the right to suspend servicing of any particular property should any of the following occur:
1. An invoice remains unpaid after the specific due date.
2. You have not been able to provide us with access to the property.
3. The property tenant/s or Agent have not allowed us to access the property.
4. You or your Agent fail to provide us with all necessary information for us to effectively and efficiently supply the Services.
5. You have not taken steps in accordance with our professional advice and recommendations to ensure that the smoke alarms are maintained by us pursuant to these Terms are compliant.
6. You or an Agent breach any of the Terms contained herein.

If we suspend the servicing of a property, we will provide you with a written notice of the suspension and the date from which the service is suspended.

CSA will be entitled to recover from our customers any fees accrued with respect to the provision of the Services that remain unpaid as at the date of termination and such fees will become immediately payable.

CSA cannot be held liable for properties if they are non-compliant over a period where an inspection was not possible due to circumstances beyond our control, or the site has been suspended from service.

CSA accepts no risk regarding your compliance obligations at Law or the installation, repair or ongoing maintenance of the items of plant or equipment that we are required to ordinarily test and/or maintain as part of the Service.

In using our service, you undertake that you have agreed and will be bound by the terms of service contained herein.

14. Intellectual Property Rights

The copyright to all content on this website including images, text and pdf flyers belongs to us. Your access to our website does not licence you to use any of our material for commercial means without our prior written permission.

We reserve the right to amend these Terms of Service at any time. Such amendments will be effective.

15. Acknowledgement

By using our services, you acknowledge that you have read, understood and agree to be bound by the Terms of Service contained herein

Terms of Service

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