About Us
Small enough to care, big enough to get the job done.
Safety sits at the heart of our business and is what drives us in delivering our high class service every day.
Our well trained, knowledgeable team are committed to keeping people safer in their homes.
All our team live on the Sunshine Coast, Brisbane or the Gold Coast and our office is based in Maroochydore.
Our Purpose
Uncompromising in our commitment to saving lives and protecting property.
We are often asked what our business does, what services we provide and how we provide them. But we believe the most important question is why we do what we do.
At the very core of our business is a commitment to keeping people safer in their homes. Safer from the potentially devastating consequences of a fire, pool fatalities, injuries or even death from dangling window blind cords.
Safety sits at the heart of our business and is what drives us in delivering our service every day.
Companies that choose and value our services.
What We Do
Our Promise
- Having a well-trained, knowledgeable, and caring team who truly understand and embrace the importance of their role in keeping people safe.
- Only using premium quality smoke alarms which we know perform well in our humid coastal environment.
- Being an advocate for safety in the home through the continuous sharing of information and advice with real estate teams, landlords, tenants, and the Sunshine Coast community.
- Continually updating and improving our systems and processes to ensure we always offer the best customer service possible.
Our Culture
We act with uncompromising honesty and integrity in everything we do. We do the right thing. Always.
We have clearly defined expectations for our business and our team. Each of us is responsible for our words, our actions, and our results.
This guides all our daily interactions – with each other, with customers, with tenants and anyone we interact with.
We care about our team’s health and well-being and actively support and encourage our team’s personal and work ambitions. “Leadership is not about being in charge. Leadership is about taking care of those in your charge.” Simon Sinek.
We live in the Sunshine Coast and care about our local community, engaging and educating them on safety in their homes.
Supporting other local businesses is extremely important to us. We actively choose local for all our business needs such as website design and maintenance, accountancy, printing, and purchases.
Terry and Catherine McGrath
Business Owners and Directors
Terry and Catherine are the energy behind Coast Smoke Alarms.
As local business owners they are proud to always choose local and currently support over 30 Sunshine Coast based companies from accountants to website designers.
They highly value and reward their amazing team and actively support mums and dads returning to work after children with family-friendly working hours and culture.
Anne
Account Manager
Anne has been in the Account Management industry for the majority of her working life and is very passionate within her role. Having emigrated from the UK in 2006, Anne brings with her a wealth of experience from being an Office Manager, Real Estate Agent and running her own business whilst raising her 2 children. Anne’s strengths are building and maintaining relationships with current and new clients, as well as problem solving to reach the desired end result for both parties. Anne has a great sense of humour, enjoys hanging out with her family and friends at the beach as well as taking long lazy strolls with her rescued dog, Scruffles.
Jen
Admin & Operations Team Leader
Jen has over 25 years experience in all aspects of administrative support and thrives on providing great customer service. She genuinely aims to please and will always go above and beyond the call of duty. Along with running her own local business support centre, Jen has been the orchestrator of many large corporate events, both nationally and internationally, and loves putting her organisational skills to the test. When she’s not organising the office, or her family, she likes to get outdoors and enjoy the best of the Sunshine Coast.
Renee
Administration / Customer Service Specialist
Renee has been with Coast Smoke Alarms for almost a year and settled in so well, we say she’s come ‘home’. Prior to coming on board, she was a very busy Property Manager here on the Coast. Her role allowed her to hone her skills as a problem solver and provide exceptional customer service. She thrives on making sure our clients are happy and building a strong rapport with everyone she comes in contact with. Hailing from Tasmania and the very proud mum of 3 teenagers she enjoys seeking a little quiet time whenever possible!
Cindy
Administration / Customer Service Specialist
French born, Cindy is deeply passionate about travel, hiking, and wildlife. Her professional journey includes a rewarding 10-year stint as a vet nurse and several years in administration. Cindy’s move to the Sunshine Coast two years ago marked a new chapter in her Australian life. Now, she loves enjoying the local wildlife, hiking trails, and beaches.
Rachel
Administration / Customer Service Specialist
Rachel has 16 years’ experience in real estate sales and administration and throughout her career, has been dedicated to helping clients navigate the world of real estate and achieve their goals. In addition to her professional work, she also spent a year and a half as a support worker, where she had the opportunity to learn new communication skills and assist and empower others. She is proud to be mother to a beautiful daughter and grandmother to a lovely granddaughter. When she’s not working, you will find her enjoying the peacefulness of the beach and family life.
Nicholas
Electrician
Queensland born and bred, Nic is a highly skilled electrician with over 3 years dedicated to installing, troubleshooting and maintaining smoke alarms on the Sunshine Coast. His detailed knowledge of the legislation specifically required for Queensland and his focus on safety brings a high class service to every property. To keep the energy flowing he loves packing up the truck to camp out under the stars.
Cameron
Electrician
Cam brings a wealth of skill and expertise to the team. With over 12 years’ experience as an electrician, including 8 years running his own electrical business, he understands the importance of safety, reliability, integrity and customer satisfaction. Cam has returned to the coast after touring the country and is now keen to be part of a team with like-minded values, and of course, get back to enjoying the coastal ‘vibe’.
Anthony
Lead Technician
A family man who is Tasmanian born and bred, he came to the Sunshine Coast in search of warmer weather and decided to never go back! Anthony is our longest serving team member and brings with him 25 years’ experience as a technician with Telstra. He prides himself on great customer service and always goes above and beyond to ensure any problems are resolved quickly and painlessly.
Bryce
Technician
Bryce brings a level of professionalism and attention to detail, beyond his 25 years, to ensure the occupants and properties in our care are safe and protected. Bryce arrived from Canberra earlier this year and is thoroughly enjoying travelling up and down the coast, getting to the know the area, and immersing himself in the coast culture. He’s already mastered the Gold Coast marathon and enjoys following the rugby league. We aim to make a Maroons supporter out of him in the near future!
Luke
Technician
Luke is a true local lad who has lived all over the Sunshine Coast and is now raising his young family here. He has been a smoke alarm technician since 2019 so there’s not much he doesn’t know about fixing problem alarms here on the coast. Luke particularly enjoys the variety of work this role brings and the people he meets while out and about. When he’s not fixing alarms, he loves spoiling his beautiful little girl.
Mabel
Head of Security
Mabel was quite secretive about her role but did confide that as a 8kg Havanese a deep bark and stealth were essential skills!
