SERVICING NORTH BRISBANE, SUNSHINE COAST & THE HINTERLAND
Smoke Alarm Trouble Shooting Guide
This generic advice can be followed to hush any brand of alarm. However, specific brand instructions MUST be followed to DEACTIVATE a smoke alarm to avoid damaging the alarm. Instructions to DEACTIVATE a Cavius, Clipsal, Emerald, PSA, Matelec, Voltex, Red, Quell, Brooks, Le Grand or Siterwell smoke alarm can be found below by clicking on your alarm brand.
Step 1: CHECK FOR FIRE
CHECK there is NO fire in the house. If so, leave immediately and call 000
Step 2: NO FIRE? NOW FIND THE TRIGGERING ALARM
LOOK for the alarm with a red flashing light. All the alarms will be sounding as they are interconnected but only this alarm will have a red flashing light. TIP: Look directly under the alarm as in some lights the flashing red light can be difficult to see.
Step 3: NOW SILENCE THE TRIGGERING ALARM
PRESS the HUSH button on the TRIGGERING alarm (flashing red). This alarm and all the other alarms will now silence.
TIP: If you cannot find the triggering alarm, press the hush button on each individual alarm
ONCE SILENCED THE ALARMS WILL ENTER A DORMANT PERIOD FOR APPROX. 10 MINUTES
FOLLOW STEP 4 IMMEDIATELY WHILST THE ALARMS ARE DORMANT
Step 4: VACUUM ALL ALARMS: IN MOST CASES CAUSE OF THE FALSE ALARM IS ENVIRONMENTAL
VACUUM all around each smoke alarm, 360 degrees over the MESH guard, pay particular attention to the triggering alarm.
This will clear the alarms of any insects, dust and other contaminants that may be triggering the alarm.
Step 5: AFTER 10 MINUTES THE SMOKE ALARMS WILL RESUME NORMAL OPERATION
IF the smoke alarm does NOT sound again, you have removed the contaminant and NO FURTHER ACTION IS NEEDED.
BUT if the smoke alarm sounds again despite being thoroughly vacuumed, it may be faulty. MOVE to step 6.
Step 6: DEACTIVATE THE TRIGGERING ALARM
ONLY THE TRIGGERING ALARM (FLASHING RED LIGHT) NEEDS TO BE DEACTIVATED. This alarm is triggering the other alarms as they are all interconnected.
IDENTIFY whether the triggering alarm is a 240v or wireless 10-year lithium. A 240v alarm will have a green light indicating it is connected to the mains power. You must follow the deactivation instructions for the correct type of alarm as well as the correct brand of alarm.
FIND your smoke alarm brand below and click on the links to follow instructions on how to deactivate. FOLLOW the brand instructions for either the 240v or wireless 10-year lithium.
IMPORTANT: ONLY FOLLOW THE INSTRUCTIONS FOR YOUR SMOKE ALARM TO AVOID DAMAGING THE ALARM
Once you have successfully de-activated a smoke alarm OR if an alarm persists in sounding despite following these instructions, please contact Coast Smoke Alarms 1300 722 552 to report the fault. Please note any calls outside of office hours will be returned as soon as possible the following working day.