It is a legal requirement that your smoke alarms are checked 30 days prior to every lease renewal or new tenancy. In addition, your property manager may request additional checks of corded blinds to ensure compliance regulations are met and your property remains safe.

No, we can collect keys from your real estate agent.  All our team are police checked and are not there to report on the condition of your property, they are only there to check the smoke alarms.  

During the Inspection
A technician will:

Test all smoke alarms to ensure they are sounding and functioning correctly
Check the expiry date of each alarm (they must be under 10 years old)
Inspect the battery condition, including backup batteries for hardwired alarms
Confirm alarms are photoelectric and interconnected where required by legislation
Check alarm placement in bedrooms, hallways, and on each storey
Clean alarms if needed to remove dust or debris
Test the safety switch (RCD) as part of general safety compliance
Fit safety devices or warning tags on corded blinds if applicable

We will leave a card to confirm the inspection was completed (if no-one is not home).

We will send you a Form 9 entry notice notifying you of the date of our attendance at your property, this will be sent a minimum of 48 hours prior to our attendance as per the RTA Entry Notice periods.
We will also send a courtesy SMS reminder of our visit the day before our scheduled inspection
We will attend between 8:30am-5pm. Please note the 2-hour window timeframe does not apply to tradespeople, we are legally allowed to give a time period of 8am to 6pm.

Please ensure our team has safe access to the property. This may include the garden if your safety switch is located there.
If you have a dog, please let us know in writing that we have permission to enter and whether the dog is friendly. If you need to be home to restrain/isolate your dog, please also let us know.
If you have any other pets that we need to be aware of, this is also helpful info for us to know! For example, if we need to be careful a cat does not escape.

FIRST CHECK there is no fire in the house. If so, leave immediately and call 000.

Environmental Triggers and False Alarms
False alarms are inevitable as smoke alarms are highly sensitive to detect even the smallest smoke particles, which is essential for early fire warnings. However, this sensitivity also means they can be triggered by environmental factors like dust, insects, steam, humidity, cigarette smoke or aerosols – even without a fire. Around 90% of false alarms are caused by these factors, not by a fault in the alarm.
Important Warranty Note:
Environmental causes are not covered by the manufacturer’s warranty. If an alarm is functional but contaminated, the warranty may be void, and you could be responsible for replacement costs.

To Avoid Unnecessary Callouts or Charges: Please follow our Troubleshooting Guide

Under the Residential Tenancies and Rooming Accommodation Act 2008 (RTRA Act), tenants have specific legal responsibilities to ensure smoke alarm safety, including:
• Not removing a smoke alarm or doing anything to reduce its effectiveness
• Testing and cleaning (by vacuuming or dusting) each smoke alarm at least once every 12 months

As per section 1/4RH of the Fire and Emergencies Act 1990 and the RTA you may remove a smoke alarm if you are following trouble shooting steps or cleaning your alarms. Any alams that are deactivated and not returned to their position MUST be reported to your property manager or landlord immediately and reinstalled as soon as practicable—either by the tenant under our instruction, or by one of our technicians, unless we advise otherwise. Leaving a smoke alarm disconnected may constitute a breach of tenancy safety obligations under Queensland legislation.

As per your RTA agreement tenants must:

• test and clean (by vacuuming or dusting) smoke alarms at least once every 12 months
• advise the property manager/owner if there is any issue with an alarm and allow the property
• manager/owner right of entry to install smoke alarms
• not remove a smoke alarm or do anything to reduce the effectiveness of an alarm e.g. paint or cover it.
  https://www.rta.qld.gov.au/during-a-tenancy/maintenance-and-repairs/smoke-alarms?

As per your RTA agreement tenants must:

• test and clean (by vacuuming or dusting) smoke alarms at least once every 12 months
• advise the property manager/owner if there is any issue with an alarm and allow the property
• manager/owner right of entry to install smoke alarms
• not remove a smoke alarm or do anything to reduce the effectiveness of an alarm e.g. paint or cover it.
  https://www.rta.qld.gov.au/during-a-tenancy/maintenance-and-repairs/smoke-alarms?

Yes. As outlined in the General Tenancy Agreement is the responsibility of a tenant in a rental property to replace any flat or nearly flat smoke alarm batteries.

Your first contact should be your property manager or landlord.

If you have damaged a smoke alarm, you must notify your property manager or landlord immediately.
Depending on the circumstances, you may be liable for the replacement cost and a service fee.

For more details, please refer to our Warranty Information.