Smoke Alarm Troubleshooting Guide

IMPORTANT

This generic advice can be followed to hush any brand of alarm. However, specific brand instructions MUST be followed to DEACTIVATE a smoke alarm to avoid damaging the alarm. Instructions to DEACTIVATE a Cavius, Clipsal, Emerald, PSA, Matelec, Voltex, Red, Quell, Brooks, Le Grand or Siterwell smoke alarm can be found below by clicking on your alarm brand.

Step One: Check for fire

Check there is NO fire in the house. If so, leave immediately and call 000.

Step Two: No fire? Now find the triggering alarm

Look for the alarm with a red flashing light. All the alarms will be sounding as they are interconnected by only this alarm will have a red flashing light. TIP: Look directly under the alarm as sometimes the red light can be difficult to see.

Step Two: No fire? Now find the triggering alarm

ONCE SILENCED THE ALARMS WILL ENTER A DORMANT PERIOD FOR APPROXIMATELY 10 MINUTES FOLLOW STEP 4 IMMEDIATELY WHILST THE ALARMS ARE DORMANT

Step Four: Vaccum all alarms

In most cases the cause of the false alarm is environmental. Vacuum all around each smoke alarm, 360 degrees over the mesh guard. Pay particular attention to the triggering alarm. This will clear the alarm of any insects, dust and other contaminants that may be triggering the alarm.

Step Five: After 10 minutes the smoke alarms will resume normal operation

If the smoke alarm does not sound again, you have removed the contaminant and no further action is needed. But if the smoke alarm sounds again despire being thoroughly vacuumed, it may be faulty. Move to step 6.

Step Six: Identify alarm

You must follow the deactivation instructions for the correct type of alarm as well as the correct brand of alarm. Find your smoke alarm brand below and identify whether the triggering alarm is a 240v or wireless 10-year lithium. A 240v alarm will have a green light indicating it is connected to the mains power.

Step Seven: Deactivate the triggering alarm

ONLY THE TRIGGERING ALARM (FLASHING RED LIGHT) NEEDS TO BE DEACTIVATED. This alarm is triggering the other alarms as they are all interconnected. Follow the instructions below to deactive the alarm.

IMPORTANT: ONLY FOLLOW THE INSTRUCTIONS FOR YOUR SMOKE ALARM TO AVOID DAMAGING THE ALARM

Step Eight: Let us know

Once you have successfully de-activated a smoke alarm OR if an alarm persists in sounding despite following these instructions, please contact Coast Smoke Alarms 1300 722 552 to report the fault. Please note any calls outside of office hours will be returned as soon as possible the following working day.

Still have a falsely sounding alarm?

Book an inspection

First Name

Last Name

Address

Email Address

Location of Trigger Alarm

Do you need to be home for this inspection? If yes, please advise dates and times you are available

Have you advised your agent? If applicable, please inform them so they can send a work order

I have followed our troubleshooting tips. If Coast Smoke Alarms are required to clean the alarm you may be charged a callout fee of $99.

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Smoke Alarm Troubleshooting Guide

IMPORTANT

Step One: Check for fire

Step Two: No fire? Now find the triggering alarm

Step Two: No fire? Now find the triggering alarm

ONCE SILENCED THE ALARMS WILL ENTER A DORMANT PERIOD FOR APPROXIMATELY 10 MINUTES FOLLOW STEP 4 IMMEDIATELY WHILST THE ALARMS ARE DORMANT

Step Four: Vaccum all alarms

Step Five: After 10 minutes the smoke alarms will resume normal operation

Step Six: Identify alarm

Step Seven: Deactivate the triggering alarm

IMPORTANT: ONLY FOLLOW THE INSTRUCTIONS FOR YOUR SMOKE ALARM TO AVOID DAMAGING THE ALARM

Step Eight: Let us know

Still have a falsely sounding alarm?

Book an inspection

Are you a homeowner needing help?

Brooks Hardwired 240v

Brooks Wireless 10-yr lithium

Cavius Hardwired 240v

Cavius Wireless 10-yr lithium

Clipsal Hardwired 240v

Clipsal Wireless 10-yr lithium

Emerald Hardwired 240V

Emerald Wireless 10-yr lithium

Emerald Hybrid

Le Grand Hardwired 240v

Matelec Hardwired 240v

Matelec Wireless 10-yr lithium

PSA Hardwired 240V

PSA Wireless 10-yr lithium

Quell Hardwired 240v

Quell Wireless 10-yr lithium

RED Hardwired 240v

RED Wireless 10-yr lithium

Siterwell Hardwired 240v

Siterwell Wireless 10-yr lithium

Voltex Hardwired 240v

Voltex Wireless 10-yr lithium